Greet members and answer phone callsOpen and closed facility including making coffee and keeping café cleanAssisted Operations Manager with procedures and paperwork

Made Outgoing Calls to qualify customers for appointments with VP of Sales

Signed in clientsCalls – to confirm or make appointmentsOpen and closed facility including making coffee and vacuuming

Ricoh USA / IKON Office Solutions / Acopy Inc., Glastonbury, CT 1980 – Present Inside Sales Representative – Major Accounts 2010 – Present Annual Sales of $360,000 - $750,000Sales awards: Salesperson of the Month, Million Dollar Club, President’s ClubNew account prospecting and developmentUse Salesforce and Hoovers to develop new business through prospecting efforts Provide quotes, negotiate and close sales for imaging supplies and printersNegotiate with external vendors to negotiate costs, and other special customer requirements such as product delivery and handlingActively manage and grow sales pipelineDevelopment of existing accountsProactive outbound sales calls to existing customers with a focus on customer retention and expansion of products to increase salesDevelop a customized account growth strategy for key account targets Primary point of contact for customers with copier/printer supply needs as well as smaller business machines including desktop printersProduct expert resource to support customer needsManage external and internal contacts to resolve customer issues resulting in improved customer satisfactionInside Sales Supervisor, Outbound Telesales 2006 – 2010 Lead, motivate and coach a team of 12 sales representatives, part of Number 1 Team nationallyPlan, train and develop sales skills of team to meet or exceed sales goalsTrack payroll and benefitsReview employee performanceInside Sales Representative - Major Account Representative 1980 – 2006

Oversee team of 12 sales representatives and support staff, part of Number 1 Team nationally.Track payroll and benefits.Review employee performance.