Lorraine Edwards

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Lorraine Edwards's Location
Huntingdon, England, United Kingdom, United Kingdom
Lorraine Edwards's Contact Details

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Lorraine Edwards Work Experience Details
  • Nhs Shared Business Services
    Service Analyst
    Nhs Shared Business Services Aug 2022 - Jan 2023
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  • Cambridgeshire Community Services Nhs Trust
    Ict Service Delivery Administrator
    Cambridgeshire Community Services Nhs Trust Oct 2020 - Jul 2022
    Initially taken on to support the team administratively to record equipment staff had been issued with at the start of the pandemic.During the recent ICT migration I was responsible for collating all the backing data that was supplied to the our IT provider so that the migration could proceed at pace.This has progressed to supporting NHSmail with creating accounts, starters leavers, management of shared mailboxes, teams channels. As a Local Administrator I also log calls with the NHSmail National help desk on behalf of staff for resolution of issues.
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  • Cambridgeshire Community Services Nhs Trust
    Ict Project Support Administrator
    Cambridgeshire Community Services Nhs Trust Feb 2018 - Dec 2018
    St Ives, Cambs
    Provide day to day support for IT projects including:- delivery of kit at site ready for deployment- end user testing of equipment prior to go live- updating asset registers relating to ICT equipment at site- attend technology clinics to support end users with their IT equipment
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  • Serco
    Finance & It Support
    Serco Jun 2013 - Dec 2017
    Huntingdon
    Using finance system to:- deal with invoice queries and escalation- match approved invoices ready for payment- goods receipt- keep supplier details up to dateCo-ordinate customer Service Review Meetings including minute taking
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  • Serco
    It Customer Liaison Officer
    Serco Oct 2009 - Sep 2012
    Kingfisher House, Huntingdon
    • supporting Head of IT&T in the development of productive and supportive working relationships with key customers and members of staff both internal and external• taking the lead for delivery of ad hoc projects as agreed with the Head of IT&T• troubleshooting difficult situations with customers - understanding the issues, agreeing a way forward with the customer and IT technicians, ensuring that the agreedresolution was delivered within the target timescale• data collection, collating, cleansing and where appropriate interpretation
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  • Anglia Support Partnership
    Senior It Service Desk Analyst / It And Estates Service Desk Supervisor
    Anglia Support Partnership Oct 2006 - Sep 2009
    Kingfisher House, Huntingdon
    • supervising day-to-day running of the Service Desk ensuring an effective service delivered to clients and service targets were met• supporting Service Desk Manager in the development of productive and supportive working relationships with key customers and members of staff both internal and external• dealing with customer complaints and escalations
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  • Anglia Support Partnership
    It Service Desk Assistant
    Anglia Support Partnership Aug 2004 - Oct 2006
    Kingfisher House, Huntingdon
    providing first and second line support for customers reporting IT and estates• logging calls on the IT Service Management system
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  • Anglia Support Partnership
    Executive Assistant To It Director And It Department
    Anglia Support Partnership Aug 2000 - Aug 2004
    Kingfisher House, Huntingdon
    • diary management• typing confidential business reports, letters and meeting minutes• dealing with telephone calls from internal and external customers
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Lorraine Edwards Skills

Customer Service Committed To Customer Satisfaction Collaborative Problem Solving Project Co Ordination Secretarial Skills Microsoft Office Time Management Training Lotus Notes System Administration Troubleshooting Management Coaching Performance Management Employee Relations Team Leadership Change Management Organizational Development Business Process Improvement Project Delivery Team Management Business Analysis Service Delivery

Lorraine Edwards Education Details

  • St Peter'S School, Huntingdon
    St Peter'S School, Huntingdon

Frequently Asked Questions about Lorraine Edwards

What is Lorraine Edwards's role at the current company?

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What schools did Lorraine Edwards attend?

Lorraine Edwards attended St Peter's School, Huntingdon.

What skills is Lorraine Edwards known for?

Lorraine Edwards has skills like Customer Service, Committed To Customer Satisfaction, Collaborative Problem Solving, Project Co Ordination, Secretarial Skills, Microsoft Office, Time Management, Training, Lotus Notes, System Administration, Troubleshooting, Management.

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