Lorraine Pratt Email & Phone Number

Houston, Texas Area

Houston, Texas Area

• Contracted with GenOn for several short-term special projects
• Assist with Open Enrollment User Acceptance Testing
• Enter retroactive timesheets for over 100 employees over multiple pay periods.
• Review and document over 1600 W2’s for the organization, ensuring accuracy, documenting any changes or corrections needed. Key Accomplishments:
• Exceeded project expectations, completing the verifications prior to the deadline and free of any errors.

Houston, Texas Area

• Performed quality tests on software features with automated scripts, including integration tests, performance tests, and user acceptance tests across 30 servers and 40 applications to ensure a seamless communication of.
• Served as the resident SME on the organization’s server, providing feedback and recommendations on new products as well as identifying, documenting, and resolving all test suite execution defects and documentation.
• Recognized by leadership for providing outstanding service during a yearlong special project, seamlessly moving the data center from IL to NV, including 40 applications, 30 servers, and 20 customers, ensuring prompt.
• Trained and mentored 20+ front line support associates, demonstrating procedures for new application rollouts.
• Cultivated a reputation of trust and integrity, always ensuring quality completion of projects and delivering the highest level of service to both internal and external stakeholders.

Hoffman Estates, IL

Provided main contact point for both internal and external customers. Handled on demand issues and transferred escalations as needed. Performed after maintenance application verification and found solutions for outage situations. Defined and developed test strategy with limited supervision for overall quality and test code coverage.