Tricia Toth Email & Phone Number

Remote/ Jacksonville, Fl

Remote

Remote/ Jacksonville, Fl

Remote/ Jacksonville, Fl

• Assists in the design and enhancements of our Health and Welfare platform for our TBO clients.• Defines and documents Business Requirements & System Specifications of client’s proposed solution.• Creates project plans in accordance with project management framework standards and procedures. • Identifies ongoing issues and gaps within project plans in order to eliminate implementation issues.• Implements change requests to client data configuration within the current solution by modifying functionality.• Assists in UAT for change requests within DEV and TEST environments to ensure client expected functionality• Promptly consults with clients and internal business units when communicating timelines, progress, and status.• Collaborates with Project Coordinator to develop and communicate project schedules with all partners.• Translates business requirements into system solutions and manages multiple projects simultaneously.• Prepares project documentation including business process flow, training materials, and project status reports.• Works closely with clients and colleagues in the configuration, development, and deployment of the health and welfare system implementation and maintenance activities.• Manages multiple project schedules, projected financial reports, and conducted team evaluations, coaching and mentoring sessions.

Remote/Jacksonville, Fl

• Effectively lead team calls both internally and with the Client to review open issues/changes for resolution.• Regularly implemented multiple clients concurrently while placing an emphasis on customer satisfaction.• Served as a liaison between Business and IT management, assuring adherence to the SDLC methodologies.• Developed detailed Requirements Documentation and Functional Specifications.• Gathered client-specific business requirements and translated it in a proper manner to the developers, ensured that these requirements were fully tested and implemented accordingly for each production cycle.• Conducted client kickoff meetings for project changes and new vendors.• Directed client implementation and support activities for human resource management applications.• Liaised between several levels of the organization with business process improvement and evaluations. • Collaborated with Benefits Operations Managers to recommend process enhancement and areas of necessary training for identified participant issues, recurring edits, process delays, and quality control.• Assisted in UAT for change requests within DEV and TEST environments to ensure client expected functionality.• Managed requirements analysis, facilitated meetings, and ensured requirements were within scope and budget.• Managed Vendor implementations for 2-6 clients ranging from 5 to 60 vendors. • Gathered requirements to configure import and export feeds (834, flat files, payroll, import, conversions, etc.).• Monitored the project from initiation through delivery, interfacing with clients, developers, vendors, offshore resources, and executive management.• Directed systems analysts and programmers, providing support regarding the clarification of directives.• Managed internal cross-functional teams and secured resources and personnel in support of project needs. • Project lead for Open Enrollment Vendor Implementation for 15+ clients.

Jacksonville, Florida Area

• Performed business process analysis of current business processes and provided suggestions for improvement.• Project Lead for Agent Incentive- Reduced Error reporting by 85% by automating the Monthly Incentive Bonus process. Reduced the total FTE from 6 to 2 through system and process automation.• Streamlined team processes to improve KPI’s and accuracy to meet service request deadlines.• Analyzed complex data for reporting performance trend analysis.• Prepared a variety of reports and provided data and management information for internal and external clients. • Contributed to special projects and provided ad hoc / special analysis.• Generated ad hoc mortgage-related reports via written queries for upper and lower management, other analysts, and clients (after evaluation of data accuracy).

Jacksonville, Florida Area

• Planned release activity tasks by conveying project estimation input to the Configuration Manager.• Developed methodologies for collecting and analyzing data using various products and running SQL scripts• Provided troubleshooting and delivered solutions to client issues and monitored issue resolution progress.• Worked directly with client data when completing system edit cleanups and examining and resolving errors. • Manually calculated complex non-automated benefits, requiring plan knowledge, analysis, and interpretation.• Assisted clients in importing, exporting, and migrating data utilizing SQL and Crystal Reports.• Developed benefit related processes and guidelines and documented results within the client's guidelines.• Analyzed system concerns to determine the cause and magnitude and provided results to appropriate teams.• Established requirements and test plans for new and changing processes following the SDLC process. • Effectively evaluated issues/risks impacting deliverables and determine the necessary courses of action. • Directed centralized production scheduling, status, and reporting needs for system processes.• Enforced Release Policies and Procedures to ensure the delivery of high-quality software.• AE Project Coordinator for 2007- 2010 Enrollment• Project Manager for FTP Protocol Change• Project Lead for 834 Vendor file Implementation

Bachelor, Business Administration

High School Diploma