Lorraine Smith Email and Phone Number

Manages and oversees the planning, implementation, coordination, and evaluation of student financial aid processing systems and software. Assumes major responsibility for coordinating the successful and timely completion of student aid including loan processing, disbursement, and reconciliation of funds to ensure compliance and accuracy. Manages and documents existing and new system processes, including workflow processes and procedures. Assists students with financial aid regarding scholarships, loan funding, and loan repayment. Creates financial literacy materials to assist students through all levels of educational program.

Manages all activities in the financial aid office for assigned class cohorts. Interprets and maintains policies and procedures in compliance with federal, state, and institutional guidelines. Counsels medical, physician assistant, graduate, and pre-med students and families on all aspects of financial aid opportunities and issues beginning at time of interview through graduation. Researches sources of aid and makes available to students. Submits information for loans and processes aid when received. Reviews and evaluates financial aid applications for institutional, federal, state and private aid. Serves on Financial Aid Committee to recommend and select recipients for scholarships and participates with SAP Committee as required. Key Accomplishments:• Promoted several times due to performance and exceeding goals. • Creates and delivers presentations regarding student loan consolidation, student loan repayment for individuals, student loan prepayment for married borrowers, and budgeting. • Delivers WebEx webinars and individual meetings for distance learners.• Researches and creates pamphlets, handouts, and additional written materials.• Recognized for commitment to work in financial aid and to all students. • Counsels and coaches students on various scholarship opportunities. • Serves as Ambassador for National Health Service Corp scholarship and loan repayment programs. • Serves as an inaugural member of the Staff Council for a two-year term.• Completed the Leadership & You course and attended financial aid conferences sponsored by the AAMC, AccessLex, and NASFAA organizations.

Fellowship Program Coordinator (2013-2015) Coordinated ACGME accredited Infectious Diseases Fellowship Program for six fellows each year including maintaining ERAs application program with the NRMP match program, arranging interviews, preparing contracts, and maintaining required files. Maintained information pertaining to the fellowship program with the ACGME and ABIM. Stayed current with program requirements for each accrediting organization. Maintained documentation for ACGME’s NAS accreditation program requirements. Key Accomplishments:• Organized lecture series for fellows’ conferences and Grand Rounds consisting of an average of 16 lectures per month. Prepared CME continuing education credit application for conferences and submit required documentation for CME conferences. • Coordinated Internal Medicine and Podiatry resident and 4th year medical student rotations. Coordination includes schedule preparation, orientation, and direction to individual participants as needed.

Synchronized ACGME accredited Obstetrics and Gynecology (OB/GYN) Residency Program for 22 residents including maintaining ERAs application program with the NRMP, arranging interviews, and preparing contracts and required files. Maintained residency information pertaining to the residency program with the ACGME, ABOG, ACOG, APGO, and other agencies as required.Key Accomplishments:• Organized lectures for residents’ conferences and Grand Rounds consisting of an average of 12 lectures per month. Prepared CME application for conferences and submitted required documentation.

Coordinated ACGME accredited Critical Care Anesthesia and Critical Care Internal Medicine Fellowship Programs for four fellows each year. Maintained fellowship information pertaining to both programs with the accrediting agencies as required. Updated brochure and website information, prepared contracts, and maintained required individual and program files. Key Accomplishments:• Coordinated Year four ICU student rotation monthly; monitored VSAS for visiting student applications.• Organized visits with Student Services, obtained necessary computer access, and ensured completion of evaluations as required by the student's home university. • Provided Administrative support for 11 faculty members and six midlevel providers.