Lorraine Walters Email and Phone Number

Tech support for 5G Home products, sales, customer service, new lines of service.Network and advanced troubleshooting tasks for cellular phones, customer accounts. Escalation resolution.Tech support for Verizon Connected Car Wifi services.

Answering on average 30+ calls per day addressing and resolving technical issues on customers’ smartphones and cellular network.Addressed customer inquiries, solving problems, provide product information. Revenue generation for equipment sales, price plans, featuresScored Top 80% for First Call Resolution

Assisting customers opening new accounts from existing services.Credit applications and Terms & Conditions for first time accounts.

High end accounts, calls to spot, resolve heavy repeat callers regarding billing, customer service issues. Compose, send communication to customer outlining resolution on Verizon’s behalf.

Customer Retention. 83% Success profile

Support Sr. Executive VP/Gen Manager of West Coast office of 2nd largest global advertising agencyManagement of Creative Studio and staffBusiness affairs, equipment procurement, vendor negotiations, coordination of client communications & presentations.

Support Executive VP and General Manager of West Coast office of Grey Advertising Worldwide.. Duties include management of creative studio and staff; assemble production estimates/track costs, AP/bookkeeper, human resources, equipment procurement, vendor negotiations, and coordination of client communications and presentations.

Support both Director of International Business Affairs and Manager, Music Licensing. Duties include legal correspondence, contract revision; reproduction, distribution and filing executed documents; reading/redlining scripts; documenting and returning unsolicited materials.

Support Executive VP of Research & Development for this Fortune Top 10 corporation. Served as the liaison for this (one of six) worldwide think-tank. Travel and event planning for visiting dignitaries, researchers and IBM VIPs; accessing and disbursing confidential information; requisitioning supplies & catering; maintaining the lab’s environment and technical readiness; and clerical assistance to 7 researchers on site. U.S. Government Level B security credentials.

Creation, budget, execution and follow-up of special-interest projects to expand circulation of VA Magazine. Duties: advertising sales, design and placement; data-base maintenance; vendor negotiations, licensing and copyright clearances; contracting artists & writers. Credits: Producer, The Rotten Minute radio program; Co-producer, VA monthly compilation CD.

Support and personal assistant to CEO and recording artist clientele. Coordinated national and international tours, including travel logistics, budgets, AP/AR and reconciliation, press, promotion, routing and itineraries. Liaison between recording studios, labels, publishing companies, manufacturing companies and suppliers; film and video production companies. Maintained all information files and performed tour and office operations accounting functions.

Consistent maintained 92% customer satisfaction.First line customer contact resolving concerns with products, services, billing, drive sales.

Provided management assistance, talent scouting and artist development for major record label. Coordinated artists’ recording and post-production activities, budgets and billings, liaised with managers, lawyers, agents, studios, and company departments concerning artist activities with the label.