Lorraine Wilby Email and Phone Number

I am a highly motivated and hard working with experience in all aspects of team management.Able to act on own initiative and work as part of a team. Proven leadership skills, includingmanaging, motivating and developing others to achieve company objectives and key performancesAn excellent communicator with contacts all levels both internally and externally. Computer literate.Good problem solving and analytical skills. Committed to the end result and always goes the extramile. Areas of ExpertiseService Improvement / Customer ServiceA proven ability to develop long term relationships based on trust and credibility.Demonstrates a good understanding of customer needs and aligns these accordingly withestablished KPIs.Leadership Proven ability to inspire others to achieve their goals.Managed and structured Team Meetings and colleague 1-2-1s.Has managed multi-disciplinary projects involving systems, processes and marketing.Extensive experience of managing, coaching and developing teams.Shows commitment to the end goal and stays focused throughout.Project Management Develops clear plans for self and others.Plans ahead, anticipates problems and develops contingency plans.