Lorraine Wilby Email and Phone Number

To be a role model of professionalism and customer focus an advisor role and to lead by example in terms of service excellence. Provide direction, support and guidance to the team through effective coaching (including one to one coaching). Motivate and inspire the team to achieve agreed targets in order to the overall objectives of the department and company. Effectively resolve escalated queries and complaints, measure and evaluate areas for improvement, communicate information clearly… Show more To be a role model of professionalism and customer focus an advisor role and to lead by example in terms of service excellence. Provide direction, support and guidance to the team through effective coaching (including one to one coaching). Motivate and inspire the team to achieve agreed targets in order to the overall objectives of the department and company. Effectively resolve escalated queries and complaints, measure and evaluate areas for improvement, communicate information clearly, participate in projects and ensure the company values are continually reinforced. Show less