Lorraine Barut Email & Phone Number

Auckland Insights Team - Democracy and Engagement

Auckland, New Zealand

Auckland, New Zealand

Worked in multiple administration, analyst and customer service roles across various industries while on a Working Holiday / Sabbatical in New Zealand.I have a proven track record of being able to perform a job beyond the client's expectation. Even though the roles are temporary, I made sure I could contribute my problem solving skills to make their systems/processes better/easier.Role Details:Team Lead Consultation Coordinator - Auckland CouncilMar 2018 – May 2018- Process and analyse high volume transactions for 2018 Waste Management and Regional Land Transport Plan Consultations while mentoring and training other consultation coordinators. Generated reports in excel to make them easier to digest for policy makers.Validation Administrator - Accordo Group Ltd.Aug 2018 – Oct 2018- Compile, verify accuracy and sort information according to priorities to prepare customer data for system entry. Created the standard procedure for US customer validation which made it easier for validators to verify US clientele informationAdministration SupportJUCY GroupOct 2018 – Nov 2018- General office administration for work overflow for the sales team. Finished tasks efficiently and able to assist other team members with their tasks.Customer Service Representative - Auckland CouncilDec 2018 – Feb 2019- Receive, understand and respond to customer enquiries with accurate and timely information and answers while ensuring that all visitors and customers to the facility are welcomed with a positive, friendly, approachable manner and can-do attitude. Was awarded Customer Service Representative of the Month for February 2019Administrator - Auckland TransportJun 2019 – Oct 2019- General administration for the Adjudication Team in Auckland Transport and provided support to adjudicate infringements. Helped implement the new system on how to process Statutory Declarations.

Philippines

Key Achievements:Managed and supported 14 new store openings. 11 new stores individually and 3 new stores as a team leader and trainer.Localized New Store Opening Department by creating an overall schedule for the Philippines based on global practice and local situation.Reduced ordering cost by 30% in 2016 and by 20% in 2017.Spearheaded the first expansion of Uniqlo in a new region in the Philippines.Key Responsibilities:Make new store opening successful by closely collaborating with all departments and management ensuring that all tasks and deadlines are met.Process and schedule management: Creating and adjusting of overall new store opening schedule. Quality management: oversee and manage the following processes during new store openings: sales budget setup, store layout, opening marketing activities, interdepartmental communication and overall sales strategy. Order management: in charge of ordering of materials and equipment for future new store openings avoiding any excess or shortages. Report Creation: creates reports and analysis after new store opens to assist Store Operations Department in adjusting their strategy to improve sales.

Philippines

Key Achievements:Received 3rd place in the local model store award for SM Dasmarinas store for Oct, 2014.Achieved sales and profitability for one of the largest Uniqlo stores in the PH for 2015 Fall and Winter Season (SM Mall of Asia).Key Responsibilities:Responsible for overall store operations that involves maximisation of sales by stock planning and layout, employee satisfaction and development, customer satisfaction and profit and loss management. Manages day-to-day operations of the store that includes cash management, maintaining of store displays and cleanliness, stock replenishments, customer complaints, etc.Store AssignmentsSM BF Paranaque: ~30 staffSM Dasmarinas: ~20 staffSM Aura Premier: ~50 staffSM Mall of Asia: ~70 staff

Philippines

Learned how to handle day-to-day store operations that include achieving sales and profitability; motivate, train and manage a team; and to deliver Uniqlo’s fundamental principles of customer service.

Philippines

As a Property Consultant, assume full responsibility in actual and direct marketing and selling of the residential projects of Megaworld.