Lorraine Eleazar Email & Phone Number

Arlington, Virginia, United States

✓ Understand the ins and outs of the data, and how changes to the underlying records impact product functionality and the end user experience✓ Review data quality issues and publish changes through an automated user interface✓ Work from a queue of auto-generated and manually-identified data quality issues✓ Research solutions and drive scalable processes wherever possible✓ Assist in establishing key benchmarks for data cleansing throughput and overall data quality✓ Incorporate customer and internal feedback into the data curation process✓ Make recommendations for process improvements and technology enhancements✓ Develop the core functions of the role as the business needs evolve

Miami, Florida, United States

✓ Receive and review incoming loan application requests and supporting documentation✓ Review all application documentation (Bank Statements, Merchant Statements and Applications) and determine if additional documentation is required in order to underwrite the application. ✓ Verify completeness of application packet or mark incomplete accordingly.✓ Maintain knowledge of company policies, procedures, and basic underwriting guidelines✓ Data entry of the information in CRM✓ Communicate with ISO's, Brokers Support, and merchants in both written and verbal form to ensure that turn-times and time commitments are met

Philippines

✓ Actively participates in the acquisition, creation, calculation, maintenance and quality assurance of Lipper service deliverables, as well as coordinating and implementing ad hoc product delivery projects.✓ Produces, edits and delivers in a timely manner all media / client feeds, reports, electronic products, and publications under tight deadlines.✓ Manages and prioritizes the day to day processing workloads for information identification and system delivery functions.✓ Conducts and leads process improvement and re engineering project initiatives in order to create a low risk STP (Straight Through Processing System) environment. ✓ Provides SME (Subject Matter Expertise) with specific product / assets classes, and system infrastructure process flow methodology. ✓ Interacts with internal and external clients.✓ Proactively monitoring of the funds under my allocation for discrepancies, corporate actions, day to day prices, total net assets, income dividends/ capital gains and its daily rates.

Taguig, National Capital Region, Philippines

✓ Responds to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction.✓ Logging and classifying all calls and requests for assistance in the customer relationship management system (Service Cloud).✓ Filters and escalates enquiries relating to other aspects of the Thomson Reuters business and handover to the appropriate department.✓ Manages the resolution process for customers relating to data and applications for a particular product/s.✓ Tracks enquiry resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction.✓ Follows the appropriate procedures to respond to issues and update our customers when outages of a major nature occur.✓ Identifies and escalates problems affecting a number of customers or influencing the timely resolution of one customer’s enquiry. This would include escalations to the team leader and other support, sales, engineering or resolver groups as appropriate.✓ Recognizes and escalates recurring problems, inferior processes or outdated procedures.✓ Accepts additional projects or areas of responsibility that will improve the team’s performance.✓ Proactively contributes to the Helpdesk team and the achievement of its goals.

Taguig, National Capital Region, Philippines

✓ Oversees Hindsight Sign-off and data feeds.✓ Produces, edits and delivers in a timely manner all media / client feeds, reports, electronic products, and publications under tight deadlines.✓ Provides quality check on the Lipper data collection of Prices and distributions (i.e. NAVs) by ensuring that the data are captured by the system correctly updated and on time.✓ Manages and prioritizes the day to day processing workloads for information identification and system delivery functions.✓ Actively participates in the acquisition, creation, calculation, maintenance and quality assurance of Lipper service deliverables, as well as coordinating and implementing ad hoc product delivery projects.✓ Interacts with internal and external clients.