Lorraine Hicks Email & Phone Number

Houston, Texas Area

Responsible for overseeing the operations of site supply chain, including but not limited to, purchasing, inventory, warehousing, and transportation.

Houston, Texas Area

- Clinical Operations Liaison responsible for coordination of functional team members across geographies; liaising with project leaders to ensure research operational deliverables are met.- 10 years of Global Logistics experience – Biologics, Medical Devices, and Commercial Goods.- Supply Chain and Logistical Support of 35 Clinical sites in U.S. and Canada- Created and maintained standard operating procedures and documentation of process improvements- Managed and improved Clinical logistics supply chain by establishing minimal risk transit channels resulting in 96% on time shipments. - Established and nurtured vendor relationships fostering an environment of “joint ownership” resulting in more positive outcomes in developing clinical solutions.

Houston, Texas Area

- Planned and prepared production schedules for manufacture of High Speed Reciprocation Compressor (HSR) product line- Liaison between various departments to ensure assigned projects remained on track- Prepared Production reports as needed- Routinely assessed material needs and worked with Purchasing team to acquire materials as needed- Prepared all required shipping documentation for domestic and international customers.- Coordinated transit of finished goods via best mode/lane- Expediter and Problem Solver

Coordinate Import/Exports, Create Documents, Generate Monthly Metrics, Communication, Training, Troubleshooting, Shipping/Receiving, Liaison between Planning and Packaging Team to facilitate site needs, Liaison between Frontline Order Management and Webster Distribution Center, Capacity Loading/Shop Floor Scheduling, Communication with Vendors, Freight Forwarders, Couriers, Finished Goods Inventory Management, Ordering of all shipping supplies, Customer Feedback Investigations, Research Billing Inquiries from Legacy System, Warehouse Management - Cycle Counts, Disposition Excess. Ensures all regulatory ISO, FDA, DOT, OSHA, and related requirements are consistently met. Projects: Oracle Transition Team – End User Testing and Initial Training of Shipping Staff, IOT Product Transfer Team, Montage FAC Team, Chaska Product Transfer Project

Order Management – Imports/Exports,Managed customer orders in conjunction with Planning to ensure order fulfillment, Communication, Document Creation/SOPs and Work Instruction, Training, Troubleshooting, Process Sales Quotes and Reports, Manage Customer Radioactive Licenses – ensuring active and requesting renewal information, Billing Inquiries/ResolutionProjects: Order Management/Oracle Transition Team – Served as Functional Lead for system conversion from SAP to Oracle including data collection, dissemination, and end user testing.