Lorward C, Lssbb Email & Phone Number

Carlsbad, California, United States

• Identified inefficiencies in current processes and developed a comprehensive plan to improve overall productivity, resulting in a 15% increase in operational efficiency.• Maintained detailed project documentation and test results according to business standards.• Utilized process mapping techniques to document current state processes, identify gaps, and design future state processes that aligned with industry best practices.• Led meetings with developers and subject matter experts to ensure that blockers were addressed and projects facilitated on time.• Supported the organization to prioritize resources and provide the tools to aid in strategic decision making.

• Worked cross functionally to create, test and revise training plan for fulfillment operations. Later becoming cross trained and able to take the place of the Director of Fulfillment in their absence.• Became a product expert in the services and capabilities of the organization. Effectively communicate possibilities frontier to new clients• Attend media events as face of the organization. Provide an stellar client and customer experience• Documented over 15 tasks and processes essential to operations creating functional knowledge transfer• Implemented error reduction systems, resulting in a 30% decrease in operational errors and improved overall efficiency.• Successfully resolved complex and unforeseen issues for key accounts, achieving a 95% issue resolution rate within agreed-upon timelines.

Los Angeles, California, United States

• Achieved 99% accuracy in recording and tracking inbound and outbound shipments, ensuring reliable data for forecasting purposes.• Implemented regular inventory audits and reconciliations, resulting in a 100% alignment between actual inventory levels and the Warehouse Management System (WMS).• Developed and executed a strategic forecast adjustment plan, resulting in a 15% increase in revenue for domestic accounts and 25% for international accounts.• Maintained and grew effective working relationships with departments within X-Doria such as marketing, business development, operations, accounting, and design• Act as the point of contact for both domestic and international accounts• Create a total of 22 standard operating procedures to streamline processes and reduce errors• Develop a keen understand of products and services to support clients purchasing decisions

Torrance, California, United States

• Created personalized training plans tailored to individual players' needs and goals. Addressed specific areas of improvement for beginners and advanced players alike, ensuring comprehensive guidance and support throughout their development.• Provided client partners with exclusive access to state-of-the-art tennis facilities, including well-maintained courts and modern training equipment. Ensured a conducive environment for practice and matches, enabling players to maximize their training and enjoyment of the game.• Organized and facilitated tournament opportunities for client partners, allowing them to gain valuable match experience and exposure. Fostered a supportive community where players could connect with fellow enthusiasts, coaches, and industry professionals, creating opportunities for growth and development

Montreat, Nc

• Implemented new rental program to increase revenue by $10,000• Monitored customer and client satisfaction, and quality assurance, reporting any problems, accidents, unsafe conditions, or equipment trouble to management• Partnered with senior manager to ensure quality customer service and qsupervise a team with diverse talents and responsibilities• Managed controllable expenses and supplies within approved budgets to achieve profitability targets• Met regularly with management to report and plan strategic plans for team/ store objectives

Montreat, Nc

- Assisted RD in the implementation of a curricular approach in the development and education of a residential community- Identified students with personal, social, academic or disciplinary problems and assist them with such problems conscientiously and appropriately either directly or through referral to appropriate community resources.- Held the highest hiring rate of students to new Resident Advisors and most of whom continued on to be Assistant Resident Directors as well- Advising hall/community council consisting of student leaders who represent the residential student voice and host social and developmental events- Sharing supervision, training, and evaluation of student staff- Served on an on-call rotation to respond to after-hours crises and emergencies- Supported and supervise hall staff in taking appropriate actions when dealing with students whose behavior needs to be limited or corrected

Montreat, Nc

- Facilitated community development and ensured the effective management of the residence halls- Developed and carried out hall activities to promote a sense of community within the hall and college- Defended the rights of individuals so long as they did not conflict with college policy, laws, or norms (i.e lack of due process, undue searches of private spaces)- Actively available and accessible to residents by making a strong commitment to be present on the hall and when not able to clearly communicating absence and ways to contact- Develop and foster a relationship with each student on the hall looking to empower them on the path they pursue

Montreat, Nc