Lory Guevara, M.Ed, Prosci Email & Phone Number

Beaverton, Or, Us

•Conduct change impact analyses to identify the changes and the impacts that will drive the overall change strategy. •Identify the NW Natural populations impacted by the change. Assess their level of support and readiness for the change. Identify hot spots or areas of stakeholder risk where more attention or support may be required. •Determine the change management actions needed for NW Natural to successfully prepare for and adopt the change. •Develop a customized communication plan that fits the NW Natural culture and resonates with impacted stakeholder groups. •Assess training needs based on changes to current processes, systems, and skills. Develop a customized training approach that supports the NW Natural culture and ways of working. Develop sustainable training materials for impacted end users that will support instructor-led and self-guided/e-Learning, as appropriate. Facilitate training as needed. •Identify key adoption areas that need to be monitored pre- and post-delivery. Assess adoption level post-delivery. Identify required post-delivery support, providing additional communications as needed. Identify gaps where additional technical documentation may be required, then develop materials to fill gaps and/or modify existing job aids based on user feedback. Facilitate hand-off of expertise and support to ownership by the business units impacted by the change. •Work closely with sponsors and other key stakeholders to support the change management process and manage resistance to change. •As a member of the Change Management Team, contribute actively to process improvements, enhancements, and thought leadership to support the overall change management and change leadership culture at NW Natural.

United States

•Oversight and management of the project portfolio and Enterprise Project Management Office. Monitor the project environment to ensure project management standards, methodology, stage gate process and tools are properly utilized throughout the organization•Collect, analyze and monitor project and portfolio data. Maintain and manage project portfolio information•Develop reports and perform analysis to highlight/forecast risks and issues within the project portfolio on a monthly basis to report to Executives•Ensure that the PMO aligns with the strategic goals of the Officers and NW Natural•Support, coordinate and contribute to the PMO by responding to internal requests for information relating to project status and financials, project management tools and process•Train project managers on PMO processes and required documentation. Create scope, schedule and budget documentation as needed. Assist with change management•Collaborate and facilitate communication between the PMO and stakeholders to continuously improve and drive the vision of project management and the PMO, as well as, Officer strategic goals•Manages the Intranet and SharePoint sites for the department and maintain project management tools, templates and instructions •Provide support to and run organizational projects as needed•Responsible for administrative and clerical tasks such as scheduling, logistics and travel arrangements•Interact effectively with project team members, project managers and staff at all levels of the organization•Assist with SOW’s and create purchase requisitions in SAP, as well as, process invoices•Manage and maintain PMO Hub, department, team and project sites•Assist with Rate Case documentation requests

Portland, Oregon

•Responsible for collecting metrics for conversion projects•Create, maintain and distribute dashboard reporting for conversion events•Develop and update reporting templates•Work with management team to develop SLA’s and reporting criteria•Track conversion issues and escalate as required•Create, manage issue tracking process and log for platform teams in SharePoint•Develop, enhance and manage lessons learned process for automated conversions and work with internal teams to ensure process changes are in place to avoid past issues•Conduct meetings with SME’s to determine root cause of issues•Ensure steady decrease in Priority 1 issues•Develop and document process improvements resulting in greater quality to the process

Beaverton, Or

•Direct the Technical Production Scrum Team in the delivery of Event Registration sites.•Scrum facilitation, including daily stand ups, project kick offs, meeting facilitation and retrospectives. •Participate in HTML development, upkeep of project plans/timelines and budget management. •Manage feature delivery planning and dependencies with integration partners and stakeholders. •Contribute a consultancy approach to the work and actively work to remove roadblocks and facilitate communication. •Client point of contact on project engagements.

Hillsboro, Or

•Provide executive level support to SVP/CIO of Digital Channels•Project manager for internal projects. Responsible for coordinating project activities and deliverables. Use both Agile and Waterfall methodologies. •Run weekly project meetings, create and distribute the weekly dashboard. • Work with several departments to create and implement process/quality improvement plans.•Assist with annual budgets, software capitalization, data analysis, portfolio management and creating business case documents. •Responsible for data analysis and creating presentations on a weekly/monthly basis for the senior leadership team.

Beaverton, Oregon, United States

•Provide support to the engagement, portfolio management & project management teams within the Technology Services Support department•Coordinate project intake, ensure process documentation is up to date, create/update templates, reporting, action item tracking and meeting facilitation/coordination.•Extensive data analysis and SharePoint configuration and updates.

Portland, Oregon Area

•Responsible for project management activities in accordance with the Enterprise Project Management Office policies and standards•Develop and maintain project and program plans. Including project schedules, budgets, quality, resources, communications and risks.•Responsible for monitoring, controlling and reporting on project tasks, deliverables, costs, resources, issues, changes, risks and quality assurance.•Create project plans, prepare status reports and other project reports. Present information to organizational leadership, project teams and client/customer groups.•Prepare for, schedule, and effectively lead project meetings.•Develops and maintains the overall project documentation library ensuring that all documentation is established, maintained and retained as necessary in project databases.

Portland, Oregon Area

•Full cycle Professional and Technical recruiter for Portland’s high tech companies. Own full cycle recruiting: interview, offer, negotiate and close candidates for assigned requisitions.•Effectively recruit candidates through Internet research, internal database, cold callings, referrals, networking, job fairs and other strategies.•Collaborate with and shape the future of the Professional and Technical hiring departments by identifying, attracting and hiring the very best technical candidates available. Partner with internal hiring managers to drive staffing solutions that meet the needs of the business.•Successfully recruit for IT, Engineering, Marketing and Administrative positions.

Beaverton, Or

•Coordinate multiple departments to efficiently mail marketing offers to eligible customers while reducing errors and meeting business partner expectations.•Serve as Project Manager for all changes and process improvements for the Balance Transfer program. Creating all documentation, facilitating requirements, development, testing and execution. •Implement and track all product tests and make recommendations. •Manage vendor relationships to ensure quality, cost efficiency, security of information, dependability and timeliness of work.

Beaverton, Or

•Provide high level estimation of the scope, timing and price of software modifications.•Configure software and troubleshoot performance issues. •Present detailed product release information to clients and work with them to implement features to meet their business objectives.•Develop consultative relationships with client base that creates opportunities for renewals, add-on services, and issue resolution.

Tigard, Or

•Project Manager for Technology and Services, responsible for implementing monthly direct marketing projects via direct mail and on line Take One originations for card programs.•Interfaced with cross-functional departments such as marketing, risk, operations and other product management groups, based on the current project.•Created and housed all needed documentation for each project. Facilitated requirements, development, testing and execution.

Bachelor Of Science, Management And Business Information Systems

Master Of Education, Instructional Design