Strategic Development and Planning:• Formulate and refine the organizational strategy.• Develop both short-term and long-term goals to ensure sustainable growth and success.• Continuously assess the competitive landscape and identify opportunities for innovation and improvement.Operational Oversight:• Provide visionary leadership to the team, ensuring that day-to-day business activities align with the strategic objectives.• Implement efficient and effective operational processes to enhance productivity and organizational performance.• Foster a culture of excellence, innovation, and continuous improvement within the organization.Partnership Building:• Identify and cultivate strategic alliances and partnerships with key stakeholders, including educational institutions, industry associations, and government bodies.• Explore collaboration opportunities that contribute to the organization's mission and broaden its impact within the community.Financial Management:• Oversee all financial aspects, including budget development, financial reporting, and auditing processes.• Implement financial best practices to ensure fiscal responsibility and transparency.Board Collaboration:• Collaborate closely with the board of directors to align organizational strategies with their vision and goals.• Provide regular updates and reports to the board on key performance indicators, challenges, and successes.Human Resources Management:• Lead the recruitment process for new staff members, ensuring that the team is comprised of diverse, skilled, and motivated individuals.Performance Evaluation and Development:• Conduct regular performance reviews, providing constructive feedback and recognition.• Work closely with team members to identify areas for improvement.Community Engagement:• Act as a representative of the organization in the community, participating in events, award ceremonies, and activities that enhance the organization's visibility and impact.

Sales• Engage with private schools, companies, and foundations in order to provide detailed information about the exams.• Closing deals with potential clients using different strategies, pending on the client’s needs. • Constant negotiation with any private vendors, companies or institutions.• Acting as the main contact point between BAOC and Cambridge Assessment English.Logistics• Organize events in which up to 4.000 students would be taking exams simultaneously. • Arrange transportation, accommodation, and refreshments for auditors, examiners and any other necessary hand of work needed for these events. • Manage the transportation of all incoming shipments to assure exams arrive on time. • Request/purchase state of the art equipment in order to complete the exams in a successful manner. Planning• Create strategies aimed at the reduction of operating costs and business expansion. • Create and conduct training seminars in order to help our team in their own self betterment.• Pre plan the budget under a hyper inflationary context and a product that is globally calculated in US$• Execute a restructuring project aimed at forming a more cohesive workforce.• Add new product biddings to our portfolio.

Customer Service• Coordinate meetings with new clients to determine their requirements and prepare exams adoption plans. • Visit existing clients to maintain and increase the volume of candidature.• Analyze data to prepare performance reports for Preparation Centres.• Manage the customer complaint process end to end, including proper handling of potential claims and ensuring that communication is effective with customers.Exam Administration• Member of the Cambridge Assessment English Presenters Team, conducting presentations for teachers and parents.• Manage the overall exams schedules ensuring proper staffing.• Lead and coach a team of 40 supervisors.• Create and conduct training seminars for invigilators and test day photo operators.• Develop strategies and procedures for the administration process that drive improvements and operational excellence. • Supervise computer-based exams with the ability to troubleshoot and resolve software problems if neccesary.• Visit and approve new test venues.• Participate in Cambridge trials of new projects.• Report directly to the Centre Exams Manager.Marketing• Social media management.• Implement continuous improvements within BAOC website such as developing an online registration system.• Develop marketing materials and campaigns.

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• Collaborate with fellow committee members to develop and promote strategies and best practices in terms of age, gender, ethnicity, religion, disability, sexual orientation, education, and national origin.• Research and analyze trends, and policies related to diversity and inclusion, ensuring continuous improvement.• Advocate for diversity and inclusion in all aspects of the organization, influencing decision-making processes to promote equality and equal opportunity.• Develop seminars to enhance cultural competence and sensitivity among members of the British Argentine Chamber of Commerce.• Foster strong relationships with external organizations to drive collaborative diversity and inclusion initiatives.

Provide compliance training for Western Union Agents and their employees on: • Money laundering, terrorist financing and laws and regulations designed to combat them. • Suspicious activity identification and the Suspicious Activity Report process.• Identification, record keeping and reporting requirements. • Western Union policies and procedures. Develop and manage effective training programs for TeleTech new employees.