- Primary point of contact throughout customers lifecycle;- Provide proactive strategies, best practices, and use cases to achieve customer goals and maximize outcomes;- Lead project management for internal and client initiatives;- Identify growth opportunities and ensure retention, promoting Mastercard solutions;- Act as the customer advocate, ensuring expectations and requirements are met across internal teams;- Build and maintain strong relationships with multiple stakeholders;- Manage onboarding of new customers and ensure their success.

Líder no segmento de chocolates, com mais de quatro mil lojas pelo Brasil.- Responsável pelo acompanhamento e entrega de projetos, produtos e experiências, alinhado à área de CRM & Loyalty Cacau Lovers, com mais de 30 milhões de clientes;- Desenvolvimento e aplicação de pesquisas com clientes e análise de dados, gerando insights e direcionamentos para o negócio;- Gerenciamento das ativações do programa de fidelidade, auxiliando no lançamento de novas experiências, benefícios e ações sociais;- Acompanhamento de OKR's e resultados.

- Responsável pelo backlog digital do programa de fidelidade, desenvolvimento de novas features do site/ aplicativo de Loyalty, realizando priorização e acompanhamento, criando soluções e melhora na experiência do cliente;- Responsável pelas sprints de projetos, estimulando a tomada de decisão e garantindo a entrega de propostas de valor alinhadas à estratégia da empresa, realizando a liderança dos times, utilizando cerimônias ágeis para acompanhamento (Trello e Microsoft Planner);- Criação de estratégias junto com as áreas internas, atuando como elo, com visão integrada, identificando melhorias, incorporando feedbacks, removendo barreiras e co-criando soluções de valor, para garantir que os melhores resultados do negócio sejam alcançados.

Dutch multinational present in more than 20 countries, specialized in loyalty, with a focus on data and deep understanding of its customers.- Management of 7 simultaneous campaigns, with more than 100,000 final customers impacted each. With 100% contract renewal rate, due to excellence in management, execution and results;- Responsible for all projects in the Brazilian office, from building the program schedule, managing customers and people, distributing tasks and monitoring the execution of key and strategic accounts; - Building and managing relationships with our partners, specialist in customer relations, understanding their different needs, influencing decision making, building loyalty and providing best experience through a long-term relationship by creating solutions and strategies tailored to each customer;- Alignment and guarantee of collaboration with all internal and client areas during the launch of the project and throughout the campaign (work cross-functionally with: sales, BI, IT, logistics, import, legal, marketing, creative, production, CRM, operations, e-commerce and sustainability), with full responsibility of the control, development, negotiations and feedbacks of all complex processes for the clients, offering all the necessary support and consistently exceeding the company's goals;- Data analysis and project results for follow-up and identification of opportunities to maximize the impact of actions, using KPIs such as increase in average ticket, revenue and frequency;- Development of the 360º communication of the projects, production follow-up and validation of the materials (briefing, key visual, deployment, media plan, grid of the communication materials, website, application and social media) - Construction of content and face-to-face training of store teams and service channel to stores and the end customer aiming at the quality of the operation.

- Leader of loyalty campaigns projects (discount stamps) for Extra (GPA) and Carrefour clients, from campaign structuring to implementation and execution;- Focal point of the relationship with the client and alignment with all internal and external areas for implementation and maintenance of the campaign;- Acting in the commercial area, being responsible for prospecting new B2B clients, according to the company's strategy, negotiating and optimizing complex commercial opportunities; - Development of the campaign's 360º communication;- Responsible for building the content and face-to-face training of the client's teams.

- Leader of loyalty campaigns projects (discount stamps) for Extra (GPA) and Carrefour clients, from campaign structuring to implementation and execution;- Responsible for building the content and face-to-face training of the client's teams.- Focal point of the relationship with the client and alignment with all internal and external areas for implementation and maintenance of the campaign;- Development of the campaign's 360º communication.

- Focal point of the relationship with the client and alignment with all internal and external areas for implementation and maintenance of the campaign;- Development of the campaign's 360º communication.

- Strategic planning of the atelier: delivery schedule and process performance control (lead time and billing);- Implementation of new projects and continuous improvement of current ones, focusing on increasing sales and productivity gains;- Financial and accounting control: responsible for accounts receivable, accounts payable, billing and cash flow (invoices and receipts);- Management of 20 clients, offering products, services and deliveries.

- Responsible for developing leather apparel modeling, digitizing and expanding patterns via Audaces. - Responsible for production liberation. - Visits to customers for product approval.

- Digitalização de moldes via Audaces- Recorte e conferência de moldes ampliados- Atendimento ao cliente