Lotta Wiklund work email
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I´m a highly self-motivated and result focused marketeer with extensive experience in product marketing management, social media, event planning and coordination with strong organizational skills. I have long experience from customer support, and I care about good service and long-term customer relationships. Have been part of the team that built up Self Service Awards, an annual event to recognize those organizations and individuals that have had the most success in rationalizing support work with the aid of Self-Service solutions.I founded ComAround Inspiration Day, Scandinavia's biggest conference within Knowledge Management and Self-Service.I am passionate about creating opportunities for people around me to solve their problems and achieve their goals and to get a group to do their very best.Outside of work I enjoy sports and the outdoors all year around: tennis, disc golf, running, cycling and skiing.
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Customer ExperienceInformatorStockholm County, Sweden -
Sr Solution Marketing ManagerBmc Software Dec 2020 - PresentHouston, Texas, UsDevelops marketing content that supports the buyer’s journey, including assets for external and internal communications, demand generation, business development representatives, inside sales, direct sales, and customer success teams. Assets include customer presentations, data sheets, solution briefs, customer success stories, blogs, web content, and competitive materials.Collaborates with product management and solution experts to translate features and capabilities into GTM strategies and product launch plans. -
Marketing And Lead Manager At Comaround I Help Organizations Transform The Way They Deliver SupportComaround Jan 2020 - Nov 2020Stockholm, SeMy role was to strengthen ComAround's position as a Knowledge Management Software leader and our expertise in our focused markets, EMEA and US. We succeeded in getting our brand to be associated with though leadership in our field and we acquired many new global enterprise customers.Our marketing methods and strategies were mostly Brand Management, Lead Management, Marketing Automation, Account-based Marketing and Content Marketing to create new business opportunities. The marketing team worked closely with the Sales team and Partners. We worked with channels such as SEO, social media, tradeshows, email marketing, website, live chat, speaking at conferences, and producing seminars, webinars, blog articles, case studies, eBooks and whitepapers etc. -
Event Marketing ManagerComaround Jan 2018 - Jan 2020Stockholm, SeIn charge of ComAround's conferences, seminars, webinars and all customer events in EMEA and US. I worked with online marketing involving content marketing and marketing automation globally.I founded ComAround Inspiration Day, Scandinavia's biggest conference within Knowledge Management and Self-Service.
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CooComaround Jan 2017 - Dec 2017Stockholm, SeAssisted our CEO in establishing policies and routines that promoted the corporate culture and vision. I maintained relationships with key partners and suppliers. Analyzed and interpreted data and measurements.
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Head Of Customer RelationsComaround 2007 - Jan 2017Stockholm, SeI built ComAround´s Customer Relations team from scratch and created a fantastic team in Sweden, Norway and US.Responsible for shaping and delivering our customer support strategy with delivery and champions for people management, performance management, and talent agendas, which enabled excellence in the delivery of our customer support.We assisted companies to realize the benefits of Self-Service, KCS® and level zero support and helped our customers make a seamless and successful implementation of knowledge management and KCS.This period was an important milestone of moving the company from being a leader in Sweden in its field to later become the world leader in knowledge management & Self-Service.I was part of the team that that built up Self Service Awards, an annual event to recognize those organizations and individuals that have had the most success in rationalizing support work with the aid of Self-Service solutions.
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Member Of The Management TeamComaround 2007 - 2017Stockholm, Se
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Finance ManagerComaround 2006 - 2007Stockholm, Se
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Economy Assistant, Customer ServiceComaround 2001 - 2005Stockholm, Se
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Project Manager, CoordinatorRxk Konsult Ab 1998 - 2000
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Project Leader And Course AdministratorSällma Ab 1987 - 1998
Lotta Wiklund Skills
Lotta Wiklund Education Details
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Brännkyrka High SchoolHigh-School Diploma In Economics
Frequently Asked Questions about Lotta Wiklund
What company does Lotta Wiklund work for?
Lotta Wiklund works for Informator
What is Lotta Wiklund's role at the current company?
Lotta Wiklund's current role is Customer Experience.
What is Lotta Wiklund's email address?
Lotta Wiklund's email address is lo****@****ound.se
What is Lotta Wiklund's direct phone number?
Lotta Wiklund's direct phone number is +468580*****
What schools did Lotta Wiklund attend?
Lotta Wiklund attended Brännkyrka High School.
What skills is Lotta Wiklund known for?
Lotta Wiklund has skills like It Service Management, Team Leadership, Solution Selling, Business Strategy, Change Management, Customer Relations, Customer Service, It Management, Sales Process, Cloud Computing, Kcs, B2b.
Who are Lotta Wiklund's colleagues?
Lotta Wiklund's colleagues are Anthony Anter, Niyati Shah, Robert Chippendale, Surbhi Arora, Adriana Mejia, Steven Bell, Michael Jones.
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