Lotta Willför Email & Phone Number

Helsinki

Helsinki, Uusimaa, Finland

I am reporting to the Head of Operations.My goal is to oversee and manage business intelligence operations within the company. I am managing the development and monitoring of key performance indicators (KPIs) and segmentation models. I also facilitate data-driven decision-making across the organization.- Spearheaded the creation of BI reports and KPI.

Santander Consumer Bank Nordics, Helsinki, Finland

I led a team of 4 (External Recovery Leads in Denmark, Finland and Norway). I was Collections steering group member and reported to the Collections Director, Nordics.My goal was to manage the outsourced pre-collection processes across the Nordics, overseeing vendor relationships, and ensuring optimal operational and financial results. I managed to evolve.

Santander Consumer Finance Oy, Helsinki, Finland

I led a team of 12 (Collection/Customer Service, Analytics, Vendor Officer) and reported to the Risk Director.My responsibilities were managing the collections area, encompassing operational responsibilities, pre-collection processes, repossession processes, as well as late and legal collections. I managed to streamline and optimize these processes.

Santander Consumer Finance Oy, Helsinki, Finland

I reported to the Collection Manager.I was responsible for overseeing end-to-end responsibilities for the financial and operational outcomes in both pre-collection and late-collection outsourced services. I also cultivated and maintained effective collaborations with vendors, ensuring consistently positive outcomes and strengthening our operational.

Santander Consumer Finance Oy, Helsinki, Finland

I was responsible for overseeing the operational results of both the pre-collection and late collection outsourced services, ensuring effective management of vendor collaborations.- Led vendor scanning projects and pilots in champion challenger setup ensuring better operational and financial results.

Santander Consumer Finance Oy, Helsinki, Finland

My goal was to effectively maintain operational efficiency and effectiveness despite the outsourced collection team's size being reduced from 20 to 5 people. I also ensured that our smaller team continued to meet, if not exceed, our collection targets through strategic oversight and resource optimization.

Santander Consumer Finance Oy, Helsinki, Finland

My responsibilities were to improve the portfolio's health by conducting call activities, negotiating payment arrangements, handling referrals, and overseeing debt restructuring applications.

Emba

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Master Of Science (M.Sc.), Economics And Business Administration, Major: Business Administration, Minor: Marketing

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Bachelor Of Science, Economics And Business Administration

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