Amazon Shipping - Middle Mile UTR Execution

- Champions ACY5 customer experience pillar, resulting in the following accomplishments:o National Champion of 2023 Prime Big Deals Day Iron Smile Award, #1 overall in NASCo Regional Champion of 2023 Prime Week Iron Smile Award, #2 overall in NASCo $473,279 delivery estimate accuracy cost savings (2021-present)o $83,021 missort cost savings (2021-present)- Drives continuous improvement initiatives across all shift quadrants to improve internal quality metrics, including:o 73% improvement in close/print/move compliance defect rateo 48% improvement in ship failed move defect rateo 116 basis point improvement in Perfect Scan Rate compliance- Supported KBWI air gateway during short term assignment to improve inbound/outbound dock efficiency

- Championed DEA (delivery estimate accuracy) on site reducing defect basis points to 51.8 weekly average during 11 week tenure compared to 68.9 weekly average in previous 24 weeks (estimated average defect reduction: 582)- Drove continuous improvement initiatives throughout the building relating to linehaul capacity, outbound linehaul manifest quality, outbound container build capacity, and inbound handoff standard work- Developed two L6 operations managers and two L4/L5 area managers from onboard date throughout training, and guided a Tier 3 process assistant through promotion to L4 area manager- Trained six L6 operations managers throughout the East region on DEA best practices both in person and virtually

- Led and managed team of 200+ Amazon Associates per sort in the #1 pure auto sort center in the northeast region (ranked in 2019)- Drove improvement measures onsite to overhaul the oversized/bulky package process, reducing risk to customer promise- Partnered with Area Managers and Operations Manager on both day and night shifts to establish and maintain building standards and objectives throughout 619,000 square foot building- Broke hourly/shift sortation record at EWR8 during Peak 2019, sorting 40421 in one hour and 160346 in one five hour shift

Promote awareness of Epsilon and its employment opportunities on Boston College’s campus throughcampus events, guest speakers, and online/flyer publicity

• Work with senior project managers to facilitate communication and promote efficiency between different departments at Catapult Marketing Group • Amass, categorize and analyze client and company data in order to articulate valuable insights for the project management team • Onboard the entire office staff about virtual reality capabilities and their potential for future strategic possibilities • Serve as a test subject for a training on version control systems and web application deployment platforms before its introduction to the Catapult Minneapolis office

Entry level technology integrator, with experience in basic audio/visual, indoor and outdoor lighting, and home automation services.

Taught beginning to intermediate violin skills at the New Canaan School of Music, across a wide range of ages and levels of ability.

Worked as a temporary employee, utilizing skills learned during a month-long internship at PDC International Corp.

Learned basic machine assembly, shipping and handling, stock, electrical wiring, kit assembly, and industry basics for the field of shrink sleeve labeling and tamper-evident neck banding.