Lourdes Joy Lam Email & Phone Number

Plano, Texas, Us

Requirements gathering and prioritizationResponsible for writing clear and concise user stories and defining acceptance criteria.Conducts testing and validating the software developed by the development team ensuring that the software meets the functional requirements and that it is ready for deployment. Works closely with Project Managers to implement changes in production environment.I wear other hats such as Customer Service, Quality Assurance, Product Owner and Project Manager

Armonk, New York, Ny, Us

Responsible for executing monthly billings and analysis for DevSecOps· Prepares monthly reconciliation to ensure accuracy on billings to each account.· Provides references for the financial team by writing and maintaining user documentation.· Guides clients through the approval process, producing supporting documentation, writtenjustifications and analysis.· Communicates proactively with clients to analyze financial information needs, requirements and deliver as needed.· Answers client inquiries on issues related to monthly billings.· Communicate with clients, participate in client meetings as requested.· Critically evaluates information gathered from multiple sources, investigates and reconcile issues.· Constant checking of status of each request and follows up clients for correct financial information and approvalsStrengths1. Expert in use of the financial data derived from spreadsheets (e.g. Monthly billings, YTD charges, Variances) to help senior and executive-level clients make informed decisions.2. Can handle vast amount of financial data through use of spreadsheets for locating, reporting and status tracking.3. Ability to evaluate DOU information to general understanding of stakeholders and distinguish true needs/actions required.4. Good at handling and meeting deadlines5. Business process analysis and improvement.6. Solid background in project management.7. Ability to communicate with diverse group of people.8. Strong general documentation and writing skills.

St. Louis, Mo, Us

· Generates Internal Requisition/Internal Sales Order as needed and tracks closure through Oracle· Provides administrative support to Program Managers and Director on programs and specialprojects (including Purchase Request of office equipment and supplies)· Communicates project status inquiries through PM· Serves as back-up for China Project Coordinator counterpart and US Engineering Coordinator· Provide support on shipments from factory to factory, factory to engineering design centers (viceversa) and factory to customer department trainings and summit. Prepares, routes and releases the minutes of themeeting.· Updates program tracking system in Citrix and Lotus Notes, makes sure that it is maintainedaccurately· Develops and maintain proper files and provide reports as requested· Facilitates group discussions such as monthly New Products Review, weekly program review,staff meetings,

Gathers requirements using interviews, document analysis, surveys, site visits, businessprocess descriptions, business analysis, task and workflow analysis to developrecommendations for management execution on process improvement