I am a network systems engineer providing 24/7 network support for a large campus network. Managing 2500 network devices (wired and wireless) for DOD enterprise network.

Managed regional operations to provide Voice, Video and Data service for residence and businesses using GPON, Wireless and various copper technologies.

Managed resources to provide installation and service for the Georgia Region.Maintain a positive relationship with the developers and builders to communicate building issues.Provide customers with timely and effective solutions to their service needs.Conducted site survey to determine proper Satellite positioning. Worked extensively with the Connexion Technologies Construction department to determine and resolve issues during and after installation of the fiber plant.Proven ability to meet extensive goals and Service Level Agreements.Train and Mentor Service Activation Specialist to quickly resolve minor problems while performing their duties.Performed Construction Manager / Project Manager duties while bringing new developments online.Identify and Document fiber cuts to reduce downtime and reoccurrence.Coordinated with several departments to facilitate the development of robust procedures that improve process and enforce quality.Performed tests using OTDR to insure quality of service.Performed Telco cabling and troubleshooting.Installed routers, switches, and hubs.Utilize Enlighten and Panorama to monitor trouble tickets and outages.

Provided clients with solutions to their equipment rental needs.Developed new customer base within my territory.Resolved issues with clients quickly and effectively.

Organized and executed the division of the network and all telecommunications between IMS Group, Inc. and Cleveland Group, Inc.Project manager for the installation of the Nortel Option 11 with voice mail telephone switch.Project Designer and Project manager responsible for purchasing hardware necessary to maintain a stable platform during the purchase of Cleveland Group's divested businesses.Developed contracts with telecommunications providers to provide new business communications equipment and services. Installed and maintained Microsoft's "Exchange Server 5.5".Installed and maintained Technologic's "Interceptor Firewall Appliance" with Virtual Private Networking.Installed and maintained Citrix's "Winframe 1.8" for remote system connectivity.Standardized operating procedures in the Information Systems department to ensure data integrity and maximize protection against the loss of the Companies digital assets.Developed the action plan to transition Cleveland Group's database to IMS Group's business plan.Coordinated implementation team in bringing other operating units into the business application software, Lilly Software Associates' "Visual Manufacturing". Assessed the corporation's Year 2000 exposure and developed an efficient action plan to handle issues associated with the Year 2000 problem.Designed, procured, installed, modified, and maintained all of the hardware necessary to support critical business needs.Coordinated the development of meaningful management reports using Seagate's "Crystal Report". Trained, coached and acted as ISO-9000 Lead Auditor in a successful re-certification of our business processes.

Implemented and maintained ISO-9002 for two of five separate operating divisions of the company resulting in a stable and predictable workflow, which led to greater customer satisfaction and increased profit margins.Formed and facilitated several TQM teams to identify and resolve inefficient business practices, which resulted in reduced waste and lag time.Designed, installed and maintained an "Online Quality System" to display the entire company's ISO documentation and other revision sensitive material.Developed templates for the other operating divisions to utilize to increase their productivity in gathering information in an orderly fashion, such as a new product or service-offering questionnaires as part of the strategic plan.Provided the Corporate Information Systems department with specific guidance on hardware, software and network solutions for increased performance and ease of use i.e. Microsoft Windows NT, Exchange Server, Internet Information Server, along with LAN/WAN support.Trained Strategic Planning Assistants in various aspects of the job.Created formalized interface between operating divisions and information systems department to facilitate mutual understanding and enhanced collaboration to respond to business needs.Selected to participate in the divestiture of several operating units, and to provide continuity in business operations when the purchase was complete.

Operated and maintained the Multiple Rocket Launch Systems in the US and Korea.