As the Head of Operations, I manage a team responsible for providing online research services. My key responsibilities include:• Allocating resources for the project team, scripting team, and data process team, as well as outsourcing when necessary.• Providing training, guidance, and performance appraisals to team members.• Arranging and leading team meetings to ensure effective communication and collaboration.• Assisting with problem-solving and day-to-day operations.• Reporting to the General Manager.• Providing end-to-end online research services, including feasibility, liaising, consulting, scripting, sampling, fieldwork, data processing, and reporting.• Working closely with the sales and marketing team to improve client service and support their feasibility and proposal.• Collaborating with the member support team to achieve panel management.• Improving the research experience for clients and participants.• Streamlining OPS processes to maximize efficiency and allow for 100% work-from-home.• Refining OPS workflows and simplifying processes in collaboration with sales, project management, scripting, and data processing teams.• Working with the tech team to improve the in-house system.• Facilitating information sharing and project handovers.• Assisting other stakeholders from TEG to achieve business goals.• Contributing to ISO audit and dedicating myself to the ISO community to ensure the company's accreditation.

As General Manager and Sales Director of Zhongshan Jacal Electric Company Ltd., a leading Canadian electric appliance company in China, I focused on driving sales, product quality control, and people management. My key achievements include:• Implemented discussion groups and conducted regular meetings to enhance knowledge sharing among the team• Introduced an information and ERP system to improve information sharing accuracy and effectiveness, resulting in a 25% reduction in manual processes• Reduced running costs by 30% in one year

• Provided full online research services including liaising, consulting, scripting, sampling, data processing and reporting• Assisted 200+ new clients from local and international to accomplish their online research projects• Conducted 400+ projects feasibility checks and managed 200+ different types of online research projects in a year • Contributed all stages from RFQ to project close• Reviewed project specs, estimated IR and conducted feasibility check• Provided quotes and proposals with alternative solutions• Managed projects from commissioning to questionnaire and specs checking, sampling, survey and quotas set up, fieldwork and troubleshooting• Organized project payment details for the accounts team and approved invoicing from suppliers• De-briefed to BD team and provided extended supports• Volunteered for to new business and grew it worth over 2 million in 3 years• Received a lot of positive feedback from internal and external clients • Other contributions:o Helped gain ISO and QSOAP accreditationo Managed panel, data analysis, and reportingo Streamlined process for Operationso Shared knowledge, Recruited and Trained new operation staffs

• Managed day-to-day office administration tasks• Assisted teachers in delivering coaching courses• Supported the principal in overcoming copyright accusations• Created Maths course materials for years 3 to 6• Maintained the small business network and provided technical support.

-Maintained small business network as well as providing technical support to facilitate office work. -Organised documents, resources and information to assist accountants in performing satisfaction.-Recorded customers with their enquiries and ensured they were commented on and supported.