I now support all Merck business for diagnostic manufacturer's and researchers in the south of the UK.My goal is to forge strong long term, mutually beneficial relationships with new and existing customers and ensure that we provide the highest level of customer service and satisfaction.I am committed to understanding the unique demands of individual customers and working to provide solutions that will satisfy these needs.Please feel free to connect with me or send me an InMail to arrange further discussions.

Responsible for supporting businesses in the London, Cambridge and South East region who are engaged in the manufacture of and research/development for diagnostic kits and devices.

Responsible for managing SAFC supply solutions business for customers in diagnostic, industrial manufacture and biopharmaceutical organisations.Developed strong lasting relationships with customers across a range of departments Provided a high level of customer support; responding to day to day inquiries, escalating urgent matters and providing time efficient responses.Known as a go to person who can understand complex inquiries and find solutions that meet customer’s needs.Worked closely with field sales account managers to communicate leads and provide support in the preparation and follow up of quotations.Qualified leads and presented detailed proposals and quotations. Used negotiation skills to close sales opportunities, focused on ensuing a win-win outcome.

•Used an approachable and constructive manner to solve technical inquiries by telephone and email across the Sigma Aldrich product range. •Provided specialist support in life science products used in proteomics, cell culture and functional genomics.•Resolved customer complaints efficiently and effectively using problem-solving skills.•Formed strong relationships with customers and made visits to provide technical support when required.

• Successfully managed a team of scientists to exceed objectives in the development of new products and process improvements• Reviewed development proposals, prioritized projects, coordinated work by the use of milestone objectives• Performed individual performance reviews and appraisals, prepared development programmes.• Assist in the managing of the site and business to ensure corporate and local targets were met.

• Production and testing of a range of both recombinant and native proteins and enzymes• Development of new products and improvement of existing processes• Comprehensive understanding of protein extraction and downstream purification techniques• Utilization of a range of column chromatography systems at a scale scale from 5ml-50L• Freeze drying of final products• Work to ISO 9001:2000 quality standard