Account Manager
CurrentResponsible for aligning corporate goals with long term initiatives and opportunities in an Imaging and Document Management Operations. Managed projects and process prioritization based on resource availability, expected cost/benefits analysis and strategic planning. Align information technology solutions, operational process and business initiatives across multiple global sites. Asked by the Client to act as Primary point of contact for all I.T., Operational, Development and Customer Service related support issues. Gather and analyze key internal business metrics to improve efficiency, quality and safety. Responsible for gathering and presenting weekly financials, flash forecast, monthly accruals and P&L. Partner with client's production, IT teams and vendors to research technical and process related disturbances, while providing regular updates to the client Sr Management. • Successfully transitioned three active businesses from a shared service environment into dedicated service environment.• Increased quality and production outputs at three locations.ACS FSG COMMERCIAL SOLUTIONS 2006 - 2011Project Manager/Production Manager: Manage day to day workflow and multiple project initiatives that included but not limited to: drafting requirements, working with developers, obtaining quotes and corporate approvals. Serve as Subject Mater Expect (SME) and as Stakeholder to define scope and requirements for new project initiatives. Established project management programs, process improvement, quality improvement design implementation and process automation plans across multiple departments.• Under budget and ahead of schedule transition of four BPO operational processes with 30 employees including application modifications. • Recognized by management for improved operational performance and asked to assist at other Xerox divisions globally.
