Drive delivery of exceptional on board customer service via a high performing Crew Success management team at London Heathrow. Ensure an engaged and personalised crew connect focused on building trust and a passion for our customer. Provide bespoke support, development and coaching for Senior Crew to build confidence and competence in safety, security, service and on the day on board management. Onboard an engaged team of New Entrant Cabin Crew via high-volume external recruitment aligning with ground-breaking training and probation to develop the best skills to deliver for our customers. Collaborate across stakeholders to ensure smooth day-to-day operational performance and management of complex overseas issues round the global clock

Leading a dynamic team to deliver the best onboarding and development experience for New Entrant Cabin Crew in their first year at British Airways as we work together to become a Better BA

Delivering an exceptional ground management experience for BA Cabin Crew Managers and Crew so that they can deliver the very best service for our customers on board.

Lead, motivate, coach, develop, inspire front line managers to drive the highest level of customer satisfaction through their onboard teams. Full spectrum of HR functions emphasis on learning and development.

Responsible for driving customer satisfaction and embedding company values through robust performance management at Europe's busiest train station - London Waterloo. Coaching, mentoring, customer service training and developing all front-line and safety critical staff. Performance management application and implementation of company policy. Dealing with customer issues working with stakeholders to manage station issues and incidents.

Lead, motivate, coach, develop, inspire front line managers to drive the highest level of customer satisfaction through their onboard teams. European Fleet

Course Leader and full-time Lecturer in Travel and Tourism department for Level 2 and 3. BTEC standardisation lead. NCFE standardisation lead. PGCE attained whilst working 2011-2012.

Training and recruitment portfolios. Senior Cabin Crew Manager with full responsibility for ensuring delivery of outstanding service and safety in the air across Worldwide and European British Airways fleets.