Louise D. Email & Phone Number

Glasgow, Gb

Glasgow, Scotland, United Kingdom

One of the world’s leading research-based pharmaceutical companies.Partner the business on: Wellbeing & mental health strategy, change management, ER case management, flexible working, training (induction, line manager & resilience training), policy review, sharing best practice and supporting talent management activities.Current focus areas include: Leading the employee wellbeing strategy in COVID times, driving a mental health strategy for the UK business, delivering resilience training as part of the (virtual) EMEA talent programme. Personal achievements to date: - Successfully completed global mobility assignment providing standalone HR support to Eisai Australia. - Promoted within 12 months of joining the business.- Mental Health First Aider (qualified June 2019).

HR generalist (within EMEA HR team) supporting a diverse client group, Head Office & Support Functions.

Glasgow, United Kingdom

Highly regarded field sales agency employing approximately 1300 staff across the UK & Republic of Ireland representing some of the world’s biggest brands including Nestle, Heineken, PepsiCo, Unilever, Hewlett Packard, Microsoft and Investec.Member of HR Support team supporting case management (capability, grievance, disciplinary, redeployment/ restructures, flexible working). ER case work included interface with trade unions. Duties included updating policies and handbook. Responsible for coaching/advising approx. 200 line managers in line with company values and relevant legislation (both UK & Ireland). Project work included job evaluation (i.e. scoping out and grading of new roles). Other duties included:- New line manager induction training- Compensation & benefits activities (inc. pay benchmarking, competitor research)- Delivering insight to the business on staff attrition- TUPE growth activity (inc. due diligence, consultation)- Redeployment & restructures (regular activity within this fast paced, growing & diversifying business)- Supporting recruitment on seasonal campaigns- Introducing new policy, e.g. telematics for fleet (UK & RoI)- Supporting new business tender activity- Compliance, inc. completing HR element of client compliance auditsActivities undertaken had to be well-informed, credible and were aimed to add value to overall business proposition.Also supported McCurrach Tactical team who engage casual staff. One example was helping with the set up of an experiential store in Central London (Magnum Pop Up Store 2016), something completely new to the business. Successfully completed McCurrach Accelerated Programme, a 12 month development programme aimed at high potential McCurrach colleagues. Training included coaching, facilitation & presentation skills.Part of Health, Safety & Wellbeing Group, responsible for creating health, safety & wellbeing briefings and ‘Healthy Working Lives’.

Glasgow, United Kingdom

Operated in a standalone capacity with sole responsibility for all aspects of HR across Clyde’s network of 9 branches. As an SME there was a particular focus on developing line managers’ understanding of policies and practices across the business with an emphasis on compliance whilst delivering results quickly. Key achievements in the role:-- Led and delivered a 40% reduction in staffing within financial and time constraints.- Coaching and advising Directors and senior managers on all people issues. - Introduced concept of high potential graduates as a viable and successful option to the business - Glasgow Caledonian University “on board” in Clyde’s ongoing recruitment strategy. - Implemented a talent development strategy (incorporating appraisals) to better align the business, creating a foundation for future succession planning. - Designed and delivered training on, for example, performance management, customer service and difficult conversations. - Delivered cost neutral outsourcing and in-sourcing through TUPE negotiations. - Resolved complex ER issues and successfully defending Clyde’s reputation at employment tribunals. - Supported Clyde’s franchised branches on HR issues.- Managed staff salary costs, reported cost analysis to Directors on a monthly basis. - Successful communication of operational developments to all staff - for example, when a bespoke IT system was introduced across the business. - Employee retention - created proposal for enhanced benefits package.

Glasgow, United Kingdom

My role comprised of coaching and advising line managers and processing all transactional aspects of the employee lifecycle including new joiners, movers and leavers, and changes to terms & conditions. Advice was given to line managers for the Highlands & Islands region, mainly on a remote basis. I had sole responsibility for inductions and relocation throughout Scotland.

Inverclyde, United Kingdom

I supported setting up a family run consulting business which successfully delivered a profit within its first year. My role was primarily to research, collate, recommend and support relevant tasks in a timely manner to ensure that existing clients were delighted and that prospective clients were interested. My role involved all aspects of back office administration, creating and implementing key processes, background research and ad hoc assistance in preparation for the company to go “live”.

Valencia, Spain

Teaching English as a Foreign Language (or TEFL) to Spanish children I was expected to create, plan and deliver individual as well as group lessons for a diverse group of children (aged 7–14). I developed existing interpersonal skills and appreciated cultural differences. This role required personal energy and resilience and was highly rewarding. I took the opportunity to learn Spanish while I was in Valencia.

Glasgow, United Kingdom

Worked as HR Assistant with a focus on creating job profiles, liaising with managers on disciplinary issues, employee relations, selecting preferred agencies, creating a comprehensive induction for new joiners and supporting payroll. Other responsibilities included reporting on headcount and resolving HR issues in my manager’s absence.

Gourock, Scotland

Working as HR Assistant at Amazon’s first Scotland-based distribution centre initially meant establishing the HR function (without an HR manager), assisting in the implementation of policies, responsibility for the recruitment of 250 permanent plus 300 temporary staff over a 4 month period. This included delivering assessment centres and interviewing. Responsible for initial drug and alcohol screenings for new staff and random screenings. I was awarded a “Peer Recognition Award” within 5 months of joining Amazon for ensuring best practice and consistency without supervision. I was heavily involved in ongoing development including introducing an employee forum, creating an employee referral scheme and ensuring the set up of recognition awards for over 250 employees.