Louise Griffiths Email & Phone Number

Sydney, New South Wales, Australia

Responsible for supporting the bid team and ensuring high quality deliverables and customer satisfaction. This includes supporting clients throughout the whole business cycle – before, during and after the bid period and strengthening the trust between us and our clients throughout. Responsibilities include:- Providing innovative solutions to our clients and being agile in the marketplace.- Preparing, managing and updating bid plans, writing plans, templates, CVs, and other relevant bid documentation to support the customer.- Manage internal and customer timelines, prioritising workload. - Assisting with workshop/meeting facilitation, writing, graphics, logistics and production.- Developing compelling content using base information from clients, notes from meetings etc.- Develop and maintain strong trusted advisor relationships with key clients.- Manage customer communication and provide customers with industry insights.- Assist with developing operational, technical methodologies and solutions to deliver the required contract outcomes.- Research best-practice methods, benchmark competitors and provide recommendations for improvements.- Identify opportunities for promoting Height Products and Enabling services with existing and new customers.- Attend industry events/roadshows/conferences etc. as appropriate to market Height’s products and services.- Assist in developing marketing material (articles, industry commentary etc).

Sydney, New South Wales, Australia

Responsible for delivering bid writing for multiple business sectors as part of the national clients and markets team. This included promoting and applying work-winning processes and bidding best practices to drive continuous improvement, enhance quality and articulate value in proposals.Responsibilities included:Supported multiple business sectors as part of the national clients and markets team.Team lead/supervisor for Sydney-based writers.Senior coach to the national writing team, fostering collaboration, and providing knowledge development and training.Workshop content with bidding teams to guide win themes and client-focused, compelling content that aligns with clients’ requests.Collaborated closely with technical teams to develop bespoke, engaging, and persuasive contentEdit and proofread other content to ensure consistency with our internal writing style guide, or those of the client where appropriate.Ensured the overall response prioritises key messaging, reduces unwanted repetition, and responds appropriately to client priorities.Promoting and applying work-winning processes and bidding best-practice to drive continuous improvement, enhance quality and articulate value in proposals.Keeping informed on market developments to add value and gain perspective on each client’s operational projects, goals and challenges.Help repurpose and integrate content to ensure that messaging and stories are relevant, coherent and consistent.Developing training/induction material for new starters.

Sydney, Australia

Responsible for writing competitive and compelling submissions for our organisation’s core facilities management workstream. Developed key win themes, constructed response plans to meet RFT deliverables and client requirements, led writing of tender schedules, and liaised with Subject Matter Experts and other stakeholders as appropriate.Responsibilities included: Managing and coordinating the writing and compilation of EOI and RFT documents for the Facilities Management team.Managing material for Content Library.Developing plan and response to RFT deliverables.Developing win themes for deliverables.Lead the writing of tender schedules and liaison with Subject Matter Experts as appropriate.Coordinating the development of bid response deliverables by all stakeholders, including critical review of drafts.Assisting in the development of Marketing Material.Keeping informed on market developments in all relevant market sectors.Managing positive stakeholder relationships in relation to all aspects of leads/bids/tenders/negotiated opportunities.

Sydney, Australia

Produced and proofed professional documentation, such as reports, fee proposals and tenders, to tight deadlines and while negotiating conflicting priorities. Supported the organisation with consultation and research activities including coordination of logistics, receiving and recording enquiries from the public, fieldwork coordination, stakeholder liaison and focus groups.Responsibilities included:Demographics and consultation research.Producing professional documentation, such as template creation, reports, fee proposals and tenders.Proofreading, formatting and editing, including content reviews.Supporting the team in coordination of logistics, receiving and recording enquiries from the public, fieldwork coordination, stakeholder liaison/management and focus groups.Creating and producing diagrams, graphs, marketing material and other visual aids.Management of databases and resources, such as the project pipeline and forward planning.Project liaison for subcontractors and suppliers.

Sydney, Australia

Preparing for and participating in internal/external audit.Adhering to internal quality system policies and procedures including FDA Quality System Regulation, ISO 9001:2008, ISO 13485:2003 and other applicable rules, regulations, codes, and standards.Guiding quality improvement activity across the organisation and facilitating change through the use of project plans, status meetings, and quality measures.Measuring efficiency and suitability by tracking group defined quality metrics and then performing trend analysis on data.Working with appropriate resources to ensure that all action items pending from internal and external audits are resolved as needed.Proactively supporting quality initiatives, corrective and preventative actions, and quality measures by ensuring timely updates and escalating concerns and non-compliances.

Sydney, Australia

Delivering high quality written proposals on-time that are world-class and client focused.Managing multiple proposals through multiple stages to successful completion, meeting all deadlines, executing project-related tasks and deliverables.Communicating with and managing internal stakeholders in project tasks and workload.Resolving problems efficiently, while considering multiple perspectives, groups, inputs, and understanding cross-functions.Managing and coordinating resources, which include people, data, processes and tools.

Sydney, Australia

Typing legal documents such as draft affidavits and court forms, along mail correspondence.Dictation, answering phones, billing, filing.Working on a highly active switchboard, with both internal and external callers.

London, United Kingdom

Contract to cleanse database with over 28,000 companies and over 81,000 individual contacts.Research to gather vital company information to validate existing data and update as required.Reclassify entries into new categories to help marketing team better target contacts for promotions.

London, United Kingdom

Designing marketing materials including: website, brochure, business cards, email templates and promotional materials.Answering of telephones, email and mail correspondence, maintaining office supplies and creation, editing, design, printing, collating and binding of documents.Ad-hoc I.T. Support for staff members, and artistic and content control for website.

London, United Kingdom

Contract to work with their largest client, SKY television, working as part of a close knit team to achieve group and departmental targets.Constant use of several complex database and telephony systems.

London, United Kingdom

Working with several large clients including RSPCA, British Red Cross and World Vision.Involved with the business, residential and office teams, coordinating merchandise, maps and teams with input to business meetings.

London, United Kingdom

Contract to create and test an educational training program for a large government department.High pressure environment with work needing to be completed rapidly without compromising accuracy with testing activities requiring strong analytical and problem solving skills.Worked on several projects, as well as taking on additional tasks such as contributing to writing press releases and compiling reports for management.

Canberra, Australia

Handled formal communication between students, management, account managers and instructors.Processed class bookings, transfers and cancellations and other aspects of sales support.Ran the reception, switchboard and testing centre. Prepared and organised training and meeting rooms for courses and functions.Organised and coordinated ordering and stocktaking of supplies, maintaining training materials and lunch orders for up to 250 people a week.Fire and Floor warden. Certified Administrator for VUE, Prometric and Exin Professional Testing.