Louise H. Email & Phone Number

Chambersburg, Pa, Us

Reston, Virginia, Us

* Oversaw team of fifteen direct reports for active performance management and motivation. Also administered a team of thirteen subcontractors, scaling the size of contract from thirteen FTEs to twenty-eight in a fiscal year.* Coordinated and implemented solutions which reduced average investigation completion times by 57%. Replaced all manual data processes with automation, reducing analyst daily obligations by 75%, and fully mitigated a 2000+ case backlog while maintaining a consistent average false positive rate.* Defined processes to report out workstream progress while minimizing meetings, fostering cross-team collaboration and awareness. Identified staffing risks and single points of failure and worked to create standardized backups for all processes.

Reston, Virginia, Us

* Founding member of the fraud operations team on federal ICAM contract.* Leads and directs team of 2-5 data professionals using Agile methodologies.* Drafts process and policy documentation, including playbooks and runbooks.* Created and maintains a program of monthly and weekly metrics reports to federal leadership.* Supported initiatives to evaluate vendors and tune fraud profiling

Cleveland , Ohio, Us

* Utilizing SQL through BigQuery and SAS, helped to stand up a brand new Internal Fraud data program with a pipeline to automated data and risk signals monitoring through Tableau. * Helped to develop team-wide knowledge and insights into new and existing data architecture and helped to drive discussions around enhancements to data that would benefit the organization in the long term

Mclean, Va, Us

* Founding member of the ID.me fraud team and part of standing up the fraud data team and fraud data pipelines. * Built out visual analytics and UI aspects in Palantir Foundry to drive insights to the fraud investigations team and inform product and policy decisions to prevent fraud and optimize legitimate user access.* Using PostgreSQL and PySpark, automated and optimized daily and weekly fraud reports for customers in state unemployment, IRS, VA, and other agencies as part of an iterative data improvement plan.* Provided training and mentorship to new team analysts, data scientists, engineers, and investigators.* Presented findings directly to leadership audience on a regular cadence.

Alpharetta, Ga, Us

* Senior Fraud Data Analyst contracted to assist with implementation and development of automated healthcare provider screening solutions used by CMS.* Conducted QA review of broader company batch engineering timelines and success rates.* Root cause analysis and fraud investigations focused on the unemployment industry, looking for patterns of abuse and potential exploits from bad actors.* Assisted with writing of white papers and RFPs related to fraud investigations and analytics. Presented analytical findings to agency customers directly.

Alpharetta, Ga, Us

* Full-time embedded crime analyst at the Rochester NH police department using data analysis of law enforcement RMS in conjunction with GIS for pattern analysis and next-event prediction.* Created and implemented a modified DDACTS program to target drug crime throughout the city via traffic stops. Worked closely with both leadership and street-level officers, creating regular bulletins and synthesizing the most recent intelligence from several sources. Presented on this program at the IACA annual conference.* Created and presented the monthly COMPSTAT report to department leadership and community leaders.

Full-time legal assistant for small civil law firm, including organization of court documents, filing, managing appointments, and writing legal documents.

San Marcos, Tx, Us

Part-time teaching assistant for Dr. Lucia Summers.

Bachelor Of Arts (B.A.), English Language And Literature, General

Master Of Science (M.S.), Criminal Justice/Police Science