Louise Wright Email & Phone Number

Ipswich, England, United Kingdom

• Answering enquires from customer and third-party companies• Making enquiries to third-party companies and customers to gather further information• Work through post that is received from customers and third-party companies and deal with any action required• Use of interpersonal styles to reduce tension or conflicts with customers and third parties. This includes establishing clear rationale for resolving conflicts• Work through diaries that are set to action on any outstanding… Show more • Answering enquires from customer and third-party companies• Making enquiries to third-party companies and customers to gather further information• Work through post that is received from customers and third-party companies and deal with any action required• Use of interpersonal styles to reduce tension or conflicts with customers and third parties. This includes establishing clear rationale for resolving conflicts• Work through diaries that are set to action on any outstanding work• Using systems and portals that are connected to third-part companies• Gather evidence and information to assist in making a liability decision and relay the outcome back to the customer• Review medical evidence and use this to valuate injury claims• Skills to be able to spot fraudulent and exaggerated claims / injury’s• Dealing with litigation and court proceedings• I am a complaints champion • Reallocate claims to different teams when appropriate• Completed claims closure process when claim is settled• Raise and authorise cheques for payments as and when required• Supporting team colleagues with any questions and queries• Assisting my team leader and supporting the growth of the team within the company• DVLA Gatekeeper• Responsible for a selection of control reports• Complete audits on other team members and provide feedback and training• Chairing, taking minutes in meetings and updating statuses of claims Show less

Ipswich, England, United Kingdom

• Registering and logging of all new claims• Arranging the recovery for motor claims• Booking customers into recommended repair centres• Arranging third party suppliers for home claims• Assisting customer with queries and complaints• Supporting team members and other colleagues with any questions or queries• Chairing and minute taking for team meetings• Participated in a 1to1 training course• Designed and implemented a team incentive based on my team’s… Show more • Registering and logging of all new claims• Arranging the recovery for motor claims• Booking customers into recommended repair centres• Arranging third party suppliers for home claims• Assisting customer with queries and complaints• Supporting team members and other colleagues with any questions or queries• Chairing and minute taking for team meetings• Participated in a 1to1 training course• Designed and implemented a team incentive based on my team’s development areas Show less

Ipswich, England, United Kingdom

• Registering and booking appointments for customers• Pre-testing customers before their appointment with the Optician• Assisting customers with their selection of frames and lenses for glasses• Fitting and going through spectacle care on collection of glasses• Teaching new contact lenses customers how to put contacts lenses in and out of their eyes and the associated care regimes• Training and mentoring of new colleagues