Louise Dooley Email & Phone Number

Limerick, County Limerick, Ireland

• Responsibilities:
• Supporting the Quality Manager on developing and implementing the Company Integrated Management System including quality, environmental, health & safety.
• Supporting the IMS needs of the company, including the specific requirements of individual Business functions.
• Assisting in the implementation of the HSQE integrated management systems process across all functions in the business.
• Preparation and updating of the Companies Quality Manual and control all procedure amendments and version control
• Clearly and effectively communicate changes to existing processes or introduction of new processes to business functions.

- Responsible for the management of customer support Quality Assurance for Coinbase’s Retail Customers- Lead and develop a team of global quality analysts ensuring that all tasks and responsibilities are met to a high quality standard whilst fostering a team culture of belonging and inclusion- Lead and coordinate all process improvement and implementation.

Galway, Ireland

- Completed COPC Certificate in Contact Center Management- Quality Program Manager- Experienced in creating, measuring and delivering quality metrics and KPIs - Project Management & Process Excellence- identifying areas of improvement and automation - Stakeholder Management- Supporting and communicating regularly with leadership, auditors, and globally.

Limerick, Ireland

Led a team of 7 Quality Specialists who supported the IRT team- Consistently achieved weekly & monthly targets- Weekly insight reports to senior stakeholders with actionable conclusions for improvement- Undertook several data analysis projects to identify trending errors & developed action plans- Process Workflow mapping- Long term workforce planning.

Limerick, Ireland

Leading a team of 13 Restaurant Partnership representatives - Experience with Salesforce & reporting- Conducting successful sales campaigns across the UK and Ireland [Inside Sales & F2F)- Business Development: forged positive relationships with SMB, Enterprise & Mid-Market accounts- Created and oversaw the Sales Territory Mapping on several campaigns.

Limerick, Ireland

- Chosen for pilot of new Inside Sales team for UK & Ireland based on success of previous role- Created an automated email workflow, integrated with Groove and Salesforce, which sales representatives used throughout the sales and onboarding process to increase efficiency - Successfully achieving personal weekly & monthly targets- setting sales records.

Limerick, Ireland

- Worked on the ground floor of a new product: Uber Eats- Adept at handling customer queries in a timely & pleasant manner (via email, chat & phone)- Gave feedback into key customer policies to ensure the longterm success of the product- Developed monthly restaurant feedback overviews for top & bottom performing restaurant partners for key senior.

Roscrea, Tipperary

Dealt directly with the customers in a friendly and patient manner.Was responsible for the efficient stocking of shelves,Ensuring proper stock rotation Training new staffCarrying out delivery ordersEnsuring my float balanced each dayBuilt up a good relationship with customers The high level of customer service culminated in Supervalu winning the title of.

Limerick City

Overseeing the daily running of the radio stationTraining new volunteers in all aspects of the station; using the desk; planning shows and an introduction to libel laws.Planning and recording innovative programmes of varying genres; finding contributors and guests. Producing my own documentary which can be found below.Gathering news bulletins and.

Postgraduate Diploma, Quality Management And Validation

Qqi Level 6- Business Management, Business Management, Distinction

Bachelor Of Arts (B.A.), English And History

Activities and Societies: Production/ PR/Stage Crew for MIDAS- Mary Immaculate Dramatic Arts Society, in many of their shows. Their 2013.

Leaving Certificate