Louise Taylor Walls Email & Phone Number

London, England, United Kingdom

London Area, United Kingdom

https://www.managementfutures.co.uk/team/louise-taylor-walls

London Area, United Kingdom

Louise Taylor Walls, is a skilled executive coach, a leadership development facilitator and an experienced, results-focused business professional. She works collaboratively with her clients to identify goals and achieve desired coaching outcomes. Supporting teams, groups and high potential individuals on their leadership journey, she thrives on helping them to think clearly, recognise their true potential, overcome challenges and accelerate performance, ultimately delivering higher-impact organisational results.

London Area, United Kingdom

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Singapore

Sydney, Australia

• Project managing the establishment of the new Customer & Corporate Relations business division.• Establishing the project for group-wide transition to new external dispute resolution body, including steering committee, working group, resourcing, funding and governance.

Sydney, Australia

Responsible for providing support and advice to the GM of Corporate Affairs & Sustainability (a team of ~130 people) in achieving the business unit strategic agenda. Key elements included developing a strong network of working relationships across the business to facilitate successful and expedient business outcomes; Project management to deliver key strategic projects; And, full management of the divisional budget of $27M.

Sydney

Successfully delivered Westpac Banking Corporation’s Bicentennial Programme, in acknowledgment of the role of the bank in the community, being Australia’s oldest company. The extensive agenda involved the sponsorship, support and recognition of community groups, young scholars, and employee excellence powered by a widespread marketing, events and internal communications schedule. Key Responsibilities:• Developing and managing the programme governance framework.• Ensuring all elements of the programme aligned to the strategic direction, lifting customer sentiment and driving employee engagement and advocacy.• Responsible for overseeing delivery of entire programme, with a broader team of ~50 spread across 14 work streams.• Developing relationships with program stream leads and stakeholders at all levels to ensure smooth programme delivery across multiple business areas. • Leading steering committee and working groups.• Reporting to Board and executive team on programme deliverables and reporting on outcomes achieved. External Awards• Golden Stevie Award – International Business Awards ‘Company History [More than 50 Years] for ‘200 The Westpac Story’ Book’.• Bronze Stevie Award - International Business Awards ‘Communications or PR Campaign/Programme of the Year’ for Internal Communications for the Bicentennial Communications Programme • Winner - International Public Relations Association Golden World Awards 2017 ‘Internal Communications’ • Winner – Public Relations Institute of Australia, NSW Golden Target Award 2017 “Internal Communications or Change Management Campaign’Internal Awards & Achievements• The program was recognised as contributing to a 10 point increase in Westpac’s Employee Engagement index, and an increase from 4th place to 2nd place in the Net Promoter Score. • Winner – Westpac One Team Cross Division Award 2017• Winner - Westpac Spotlight Award 2017.

Sydney, Australia

Management of the $70M Capital Works program for 670 Westpac Bank branches. Key responsbilities: • Driving transformational change in branch customer experience by ensuring the delivery and expected benefits of the Westpac ‘Bank Now’ branch transformation program.• Optimising ROI in the Westpac nationwide branch network, achieved through use of data analytics and business insights to target the right locations and identify the best retail formats to achieve local market success. • Management of the 1,200 group-wide branch network Minor Works portfolio. • Managing complex cross-divisional stakeholder engagement. Achievements• Through collaborative engagement, extensive use of data analytics and early business engagement, transformed the program endorsement phase, enabling early progress into delivery. 14 branches delivered in 1H16, in comparison to 5 in 1H15. With 24 branches delivered in full FY16 year.

Sydney, Australia

Leading 4 direct and 17 indirect reports, distributed across 4 states, providing a sales and service support function to the group-wide retail branch network. Core Responsibilities• Training branch staff to providing customers with the tools, knowledge and confidence to complete transactions via self-service machines, without the need for teller assistance, saving customers time and allowing banking at their convenience.• Supporting all group users of CRM tools and workforce planning tools. • Branch operating Rhythm Design & Digitisation • Supporting branch staff in the transition from transaction-focused teller style branch design to open plan, sales and service focused branch design. Achievements • Westpac Retail Bank program to migrate transactions from teller to self-service machines conversion rate at 120% of target. • Launched similar transaction migration programs for both St George Bank and Bank SA, with results at 118% and 98% to target respectively within 3 months.

Sydney, Australia

Responsible for strategic planning and tactical implementation of the Capital Works program for the retail branch network across Westpac Bank, St. George Bank, Bank of Melbourne and Bank SA, including refurbishments, relocations, amalgamations and new branch installations. Core Responsibilities• Structuring and endorsement of the annual capital works program across brands, achieved by cross collaborative approach, incorporating distribution strategy, brand-level KPIs, locational planning intelligence, local business insights, and property specific information. Achievements • Nominated for a 6-month development program for high performing leaders. • Nominated as a high performer to lead a virtual team on a pilot project to kick off and accelerate the digitisation of branch forms. In addition to our core responsibilities, the team successfully developed and piloted digital forms in Westpac and St. George bank branches within 4 months. • Performed an integral role in the establishment of an extensive network planning model, bringing together both internal and external data, to be used with geo-mapping tools to enable highly targeting branch location planning, aligned to strategic growth corridors. • Initiated and completed full end-to-end process review for Capital Works program, working collaboratively across teams. The review quickly identified & rectified delays in submission of design briefs and issues with program management. Core working group immediately established to determine critical project timelines, develop a detailed stakeholder engagement plan and design an approach to enable well-informed and expedient stakeholder decisions.• Prepared, presented and achieved endorsement for an Instore amalgamation program that was subsequently executed.

Sydney

Leading the Consumer Services division of Dun & Bradstreet which manages business development for the consumer credit bureau, including scorecards, credit decisioning consultancy, electronic identity verification and search & locate requirements. Clients range from the major banks, telecommunications companies, and government bodies through to small non-bank financiers, debt collection agencies, and consumers. Core Responsibilities• Leading the consumer business sales team located across Sydney, Melbourne, Brisbane and Auckland. • Revenue & EBIT responsibility for the consumer services division, reporting to Director - Consumer Services.• Development of the consumer credit product strategy and roadmap via market research and gap analysis of competitor bureau products & services, feeding into the annual business and technology planning and ongoing execution. • Consultative engagement with key clients and stakeholders as part of the customer focused product development methodology.• Providing thought leadership and program management around the product development process from concept ideation, stakeholder management, system design, implementation and market roll out.Achievements:• Increase in Consumer Services monthly revenue run rate by of 20% year on year. • In addition to core sales responsibilities, took on the lead role in the redesign of the consumer credit bureau platform to meeting the Comprehensive Credit Reporting requirements. This involved leading a cross-functional collaborative working group, interpretation of legislative and industry body requirements, external industry engagement, definition of complex business requirements, and review of system design requirements. • Delivered successful design, development, implementation and market launch of improved electronic identity verification product.

Sydney, Australia

The role of Group General Manager encompassed all entities owned by The Boston Group, including group holding company, debt collection agency, incorporated legal practice and funds management business:Core Responsibilities:• Reporting directly to CEO, with 8 direct reports, leading an overall team of 35-40 FTE.• Responsible for group strategic planning and positioning, operational management, P&L and cash flow, HR, compliance and risk and IT.• Direct management of relationship with key clients and suppliers including American Express, National Australia Bank, Citigroup, and QBE Insurance. Achievements: • Successfully managed the appointment of debt collection agency to collections and legal recoveries panels for several major financial institutions, including Amex, NAB, Citigroup, & QBE Insurance. • Implemented best in class compliance and workflow practices, leading the debt collection business to repeatedly achieve the highest audit score in of all panel agencies for Amex. • Lead the project to establish and launch the funds management business, together with development of all systems and processes. • Increased group revenue by average 7% p.a. over period FY2008 - FY2010.• Implemented automated skip tracing, mail-house facilities and a dialer system to enhance efficiency and effectiveness within the debt collection business.

Sydney, Australia

Full operational responsibility for this debt recovery business, including P&L and cash flow, business development, supplier management, HR, risk and compliance.

Sydney, Australia

Managed accounts payable & receivable, trust account management & company secretarial duties for this debt recovery business. In addition, project managed the acquisition and merger of two other debt recovery businesses, including the integration of staff, clients, systems and procedures.

Sydney, Australia

General Management responsibilities for this sports event management business conducting corporate and social sports leagues across Sydney. Catered for over 80 teams and approximately 800 participants on a weekly basis.

Graduate

Mba, Business

Accredited Organisational Coach

Bsc (Hons), Pharmacology