Senior Field Service Technician
Current- Installed and coordinated over 50+ Avaya IP Office VOIP system for medium to large mult-site companies.- Installation/Provisioning through the Cisco Webex Cloud VOIP platform.- Resolved 100+ complex troubleshooting tickets per month pertaining to Data (Vlan configuration, trunking, routing, geolocation, firewall rules, DHCP, etc) and/or Voice.- Installation and troubleshooting Xima Chronicall Call logging, recording, and/or multimedia.- Expertise with Extreme switches, Fortinet devices, Calix, etc.- Skilled with various virtualization platforms such as VMware, Proxmox, and Hyper-V.- Proficient with Linux