Senior Field Service Technician
Current- Installed and coordinated over 50+ Avaya IP Office VOIP system for medium to large mult-site companies.- Installation/Provisioning through the Cisco Webex Cloud VOIP platform.- Resolved 100+ complex troubleshooting tickets per month pertaining to Data (Vlan configuration, trunking, routing, geolocation, firewall rules, DHCP, etc) and/or Voice..