Louis Sarraf Email & Phone Number

Auckland, Nz

Auckland, New Zealand

• Leading IT Team • Project management • Vendor management• Providing Point Of Sale systems support • Providing support to critical IT systems and ensuring continued IT operations• Providing third level support for Microsoft software applications such as Windows Server 2019, Windows 10 and Microsoft office.• Providing Hyper-V application support

• Providing third level support for Microsoft software applications such as Windows Server 2016, Windows 10, Windows 7 and Microsoft office.• Providing VMware VSphere/vCenter support• Providing Veeam application support• Providing ecommerce online ordering support using the mobi2go application platform • Providing Point Of Sale systems support• Providing Sophos Enterprise application support• Providing onsite application and hardware support• Experience with the setup of a Disaster Recovery site

Auckland, New Zealand

•Providing third level support for Microsoft software applications such as Microsoft XP, Windows 7, Windows 10 and Microsoft office•Providing third level support for desktop SOE •MCSA Windows Server 2016 Training•CCNA Training•Experience with SCCM•Experience with Office 365•Experience with Activate•Experience with Hyper-V•Providing Altiris application deployment support•Experience with the deployment of Windows updates using the Altiris managed framework•Creating new windows images for new deployed hardware.•Experience with server application fault diagnosis•Experience with group policy management using Active directory tools•Providing Citrix Support for the call center. •Providing Apple application and hardware support •Experience with the McAfee Encryption deployment console.•Providing hardware support•Providing Air Watch mobile device support•Providing training to other staff members•Processing staff hardware requests•Liaising with other teams in regards to application fault diagnosis in accordance with the service level agreements •Identifying common application faults and reporting to other teams in regards to investigating possible solutions to the faults•Providing onsite support for Adsales staff members•Providing Printer support•Liaising with external vendors for software and hardware support such as Vodafone, Fuji Xerox and Dimension Data

•Providing Network Support for Lexel's clients•Providing third level support for Microsoft software applications such as Microsoft XP, Windows 7, Windows 10 and Microsoft office•Providing third level support for desktop SOE •MCSA Windows Server 2016 Training•CCNA Training•Practical experience in the setup of Cisco telephony devices.•Practical Experience with Cisco Unified Communications Manager (Call Manager) •Enterprise support experience with ASB Bank and Sky TV.•ITIL foundation certified.•Experience with HP switches•Experience with SCCM•Experience with Office 365•Experience with Activate•Experience with Hyper-V•Experience with Microsoft Exchange•Experience with the Genesys product suite•Providing Altiris application deployment support•Experience with the deployment of Windows updates using the Altiris managed framework•Creating new windows images for new deployed hardware.•Experience with server application fault diagnosis•Experience with group policy management using Active directory tools•Providing Citrix Support for the call center. •Providing Apple application and hardware support •Experience with the McAfee Encryption deployment console.•Providing hardware support•Providing Air Watch mobile device support•Providing training to other staff members•Processing staff hardware requests•Liaising with other teams in regards to application fault diagnosis in accordance with the service level agreements •Identifying common application faults and reporting to other teams in regards to investigating possible solutions to the faults•Liaising with external vendors for software and hardware support such as Vodafone, Fuji Xerox and Dimension Data

Auckland, New Zealand

•Experience in the Windows 7 migration project and the implementation of the Altiris managed framework •Experience with group policy management•Providing second and third level support for Microsoft software applications such as Microsoft XP, Windows 7, Windows 8.1 and Microsoft office•Using Active directory tools•Providing Citrix Support for the call center. •Experience with server application fault diagnosis•Experience with the McAfee Encryption deployment console.•Experience with the deployment of Windows updates using the Altiris managed framework•Creating new windows images for new deployed hardware. •Providing hardware support•Practical experience in the set up of Cisco telephony devices.•Providing Air Watch mobile device support•Providing training to other staff members•Processing staff hardware requests•Liaising with other teams in regards to application fault diagnosis in accordance with the service level agreements •Identifying common application faults and reporting to other teams in regards to investigating possible solutions to the faults•Providing onsite support for Adsales staff members•Providing Printer support•Liaising with external vendors for software and hardware support such as Vodafone, Fuji Xerox and Dimension Data

Auckland, New Zealand

• Providing first level support for Microsoft software applications• Providing training to other staff members.• Processing staff application requests• Setting up new user accounts• Liaising with other teams in regards to application fault diagnosis in accordance with the service level agreements • Providing after hours on call support for SKY’s critical business systems• Providing AS400 application support• Providing onsite support for Igloo staff members • Providing VPN remote support• Using Active directory tools for fault diagnosis • Providing Blackberry Enterprise Server Support• Providing Printer support• Liaising with external vendors for application and hardware support such as Vodafone, Fuji Xerox and Dimension Data• Providing Cisco webcam application support• Updating operational documentation

Auckland, New Zealand

• Providing Microsoft software application support such as Microsoft XP, Windows 7 and Microsoft office • Providing training to other staff members.• Providing support for ASB’s custom applications, such as Teller and Onyx• Providing Citrix support• Providing VPN remote support• Using Active directory tools for fault diagnosis • Providing Blackberry Enterprise Server Support• Providing Printer support• Liaising with external vendors for application and hardware support such as Vodafone, Fuji Xerox and Konica Minolta• Providing Cisco phone hardware support• Providing Cisco webcam application support

Certificate, Ccna

Network Fundamentals Routing Protocols And Concepts LAN Switching And Concepts Wide Area Networks

Bachelor Of Engineering (Be), Computer Systems Engineering And Telecommunications Engineering.

New Zealand University Bursary, Sixth Form Certificate, University Entrance, Bursaries And Scholarships

School Certificate, School Certificate