Lou Kristel Pedutem Email & Phone Number

Manila, National Capital Region, Philippines

Pasig, National Capital Region, Philippines

Service Transition Manager(Complex)- Managed the provisioning of complex orders, including SD-WAN products for projects.- Coordinated daily with project managers and technical teams to ensure successful implementations and cutovers.- Reviewed and ensured accuracy in High-level (HLD) and Low-level (LLD) design documents in collaboration with Solutions Architects and Network Engineers.- Scheduled and managed calendar invites for live cutovers and configuration implementations… Show more Service Transition Manager(Complex)- Managed the provisioning of complex orders, including SD-WAN products for projects.- Coordinated daily with project managers and technical teams to ensure successful implementations and cutovers.- Reviewed and ensured accuracy in High-level (HLD) and Low-level (LLD) design documents in collaboration with Solutions Architects and Network Engineers.- Scheduled and managed calendar invites for live cutovers and configuration implementations involving business clients and contractors.- Liaised with the Procurement Team to ensure accurate ordering of hardware devices and licenses.- Streamlined communication channels, providing consistent updates to clients and internal teams via email and phone.- Addressed automation issues to align serial numbers across multiple platforms, including FortiManager, FortiAnalyzer, and FortiCloud.- Created FortiPortal accounts, enhancing client accessibility and service management.Corporate Provisioning Engineer (Project Management - Dedicated Workflow)- Supported Project Managers by tracking project progress, coordinating with internal teams, and ensuring timely delivery.- Engaged actively in planning and execution phases, ensuring projects met defined objectives, scope, and timelines.Corporate Provisioning Engineer(Project Management - Standard Workflow) - Managed daily interactions with clients and corporate wholesalers, maintaining strong customer relations.- Provided technical updates and support to customers, ensuring a high level of service continuity and satisfaction.Scheduling Engineer- Gathered information regarding the project requirements, deadlines, and resources and organized appointments with the business client and contractor for the hardware device installation- Tracked daily scheduled appointments and provided internal updates regarding the status and results of each installation Show less

Manila, National Capital Region, Philippines

Resolved customer inquiries, processed transactions, and handled disputes, achieving high levels of customer satisfaction.

Makati, National Capital Region, Philippines