Louise Mccarthy Email & Phone Number

London, England, United Kingdom

Responsible for product design for the Business Account product: Including onboarding and compliance optimisation, new feature design and ongoing improvements to the iOS and Android applications, as well as a full website redesign including the introduction of Business Account features to the web

London, United Kingdom

Kingfisher:Head of UXManaging UX designers with varying levels of experience, across multiple scrum teams building digital services to help customers "do it themselves"Design System LeadLead a team of UX, UI, & FE dev, ensuring consistency across design & development outputs throughout the programme-UK Border Force: Design LeadDesigned & ran a workshop with the UK Border Force, “Ports” & “Carriers” to work together & improve the experience of entering the country by air. The output was an agreed set of actions between the previously siloed departments-Boots: Design LeadResponsible for the customer experience, design outputs & design team within the program building & iterating upon Boots’ digital repeat prescription service-NHS Digital: Design Lead-> Helped NHSD understand inefficiencies within the team & provided a set of solutions to help become more efficient-> Lead a large team of business strategists, designers, developers & content strategists to build a set of tools & solutions enabling NHS digital to unite teams across a single, unified vision. Project outputs included: Manifesto, channel strategy, audience framework, content strategy, tech strategy, measurement framework, IA, ecosystem map & customer journey maps illustrating painpoints, all with clinical, staff & patient input-> Service Designer in the Tech & Data workstream of the national COVID19 vaccine rollout. Ensuring data was collected efficiently & all members of the public were given access to a life saving vaccine-TSB: Design LeadResponsible for the design & research team in the development of an industry leading, mobile, current account onboarding journey for TSB. A fully accessible, customer insight driven journey that meets both the needs of customers and the legal and risk requirements at the bank-MBNA: Design LeadLead a team of UX, UI & research to design an informative & compliant post comparison-site onboarding journey for a brand new home insurance product

DigitasLBi & Astrazeneca’s innovation hubI was the lead UX and service designer on 5 DIG projects over 18 months, working with small but brilliant teams of developers and designers to come up with innovative solutions, prototypes and final products ready for release.Trace: A global, multi language clinical trials recruitment and retention SaaS tool. I was responsible for the overall experience and service design on the platform. Including running workshops and co-design groups, conducting research and iterating the design at pace. I was also product manager & scrum master. Leading and running a lean team through the agile process, working closely with the team and our stakeholders to create and manage the backlog, plan sprints and ensure we achieved our goals.-NHSProof of concept prototype created in partnership with the department of health. An interactive map displaying the statistics on surgeries across the country.-Compare the marketInformation architecture and taxonomy through user research and card sorting.Mapping all pages on the website then re-organising and restructuring the navigation.-e.onHelping e.on to help their customers understand the meaning of their “fixed rate” payment plans.-BarclaysCreating a set of innovative personas. Looking at a series of customers across a timeline of their life, and the different kinds of interaction they may have with their bank.-CunardA complete modular, redesign of the website, built with a very small team over a very short period of time. End result was an award winning website.

Leather Lane

Laystall Street

Ba Hons, Advertising And Pr

A Levels, Media Studies, German & Design Technology

Gcses, 10 Gcses

Pre-Gcse