Lourdes Alvarez Dulcey Email & Phone Number

Madrid, Es

Madrid

• Led B2C sales management in leading marketplaces such as Amazon, Carrefour, El Corte Inglés, among others, covering a wide range of categories from Beauty to Electronics.• Drove expansion into new markets, developing innovative and customized sales strategies for each platform.• Optimized product catalog, conducting detailed analysis and strategic adjustments in pricing and stock management.• Enhanced customer service and post-sale support, effectively managing logistics and delivery issues.• Achieved a significant increase in sales, exceeding 150% since 2019, and strengthened positioning in various marketplaces.• Gained advanced experience in Amazon Seller, optimizing sales and presence on this key platform.

Madrid Y Alrededores, España

• Led B2B sales in flash sales, focusing on key sectors such as Fashion, Footwear, and Health & Beauty, driving innovative market strategies.• Managed the central Amazon Vendor account, optimizing business relationships and sales effectiveness in a competitive eCommerce environment.• Designed and supervised successful online campaigns, increasing brand visibility and performance on digital platforms.• Implemented effective customer prospecting tactics, resulting in a 45% increase in new campaigns and solid client loyalty.• Led expansion into the German market, successfully establishing the new Amazon Germany account and significantly expanding international presence.

Madrid Y Alrededores, España

• Drove B2B online sales, especially in flash sales, covering a wide range of categories such as Health & Beauty, Fashion, and Home.• Managed and optimized key accounts, focusing on expanding the product portfolio and enhancing the sales experience.• Efficiently coordinated order processing through Amazon Central Vendor, improving sales and logistics processes.• Worked closely with administration, accounting, purchasing, and logistics teams to ensure operational efficiency and customer satisfaction.• Achieved a 35% increase in the initiation of new campaigns, strengthening customer loyalty and successfully expanding the client base.

Madrid Y Alrededores, España

• Provided key support to the sales manager, collaborating in managing categories such as Beauty, Health, Fashion, and Electronics.• Actively participated in the entire cycle of flash sales campaigns, offering comprehensive customer assistance.• Developed and evaluated innovative commercial offers, contributing to increased customer satisfaction and loyalty.• Effectively coordinated internal processes, working alongside administration, accounting, and logistics to optimize operations.• Contributed to the formulation of business strategies, implementing improvements that streamlined the receipt and delivery of goods.

Guayaquil

• Streamlined the management of academic agreements, achieving a 40% reduction in processing times.• Increased student participation in exchange programs and internships by 50%, expanding international opportunities.• Developed and executed strategies for efficient student guidance in international program application processes.• Strengthened relationships with global universities, coordinating visits of international delegations and academic events on campus.• Implemented bilingual formats for agreements and programs, enhancing accessibility and understanding for international students.

Guayaquil

- Ingreso de facturas diarias de hospedaje y alimentos y bebidas en el sistema de la empresa- Apoyo en el pago a proveedores.- Registro de eventos y sus respectivos pagos.- Gestión de seguimiento de cuentas por cobrar.

Guayaquil

- Registro de ventas.- Apoyo en el pago a proveedores- Actividades de apoyo al equipo.

Universidad Rey Juan Carlos - Marketing Digital Y Comunicación, Marketing Digital Y Comunicación

Master En Dirección De Marketing Y Gestión Comercial

Mba

Ingeniera En Gestión Empresarial Internacional

Bachiller En Comercio