After finishing my studies at Uppsala University I came back to Klarna in a new role, working in a product development team within the Shopping Experience domain. My tasks included: - Manage the quality assurance efforts in my team by conducting thorough testing, identifying defects and ensuring adherence to quality standards.- Collaborate closely with developers, product managers, designers and other stakeholders to understand requirements, specifications, and acceptance criteria for new features and enhancements.- Execute test cases, scripts, and scenarios to validate functionality, performance, and reliability of Klarna's products across various environments and configurations.- Utilize testing tools and frameworks to automate repetitive tasks, streamline test execution, and improve overall efficiency of the QA process.- Contribute to the continuous improvement of QA methodologies, processes, and best practices, with a focus on driving quality within the group and domain. - Gather, analyze, and interpret data related to Klarna's products and services, including transactional data, customer feedback, and market trends.- Contribute to the preparation of reports, dashboards, and presentations to communicate key findings, insights, and recommendations to internal stakeholders, including senior management.- Assist in ad hoc analytical projects, root cause analysis, and problem-solving initiatives to address business challenges and drive continuous improvement across Klarna's operations.

While studying, I worked part-time, on average 50 % of a full-time equivalent. My tasks included: - Act as a primary point of contact for Klarna's merchant partners, ensuring smooth onboarding, implementation, and ongoing support of our solutions and products.- Collaborate closely with internal cross-functional teams including sales, product, and engineering to address customer needs and enhance service delivery processes.- Assist in the development and execution of customer success strategies aimed at driving satisfaction among Klarna's merchant base.- Conduct regular check-ins with merchants and other external stakeholders to gather feedback, identify areas for improvement, and proactively address any issues or concerns.- Utilize data analytics and reporting tools to monitor key performance metrics, track customer engagement, and provide insights for optimizing customer success initiatives.- Contribute to the creation of educational resources, training materials, and best practice guides to empower merchants in maximizing the value of Klarna's products and services.

At the Chatbot Management team my tasks included assisting with:- Designing conversational flow of chatbot in collaboration with development teams-Training our chatbot to understand and respond to user inputs using NLP models- Developing language capabilities, including natural language understanding and generation- Testing, monitoring and improving performance over time- Working with other teams and stakeholders to ensure we meets business and customer needs, providing guidance and support for optimal use

As a Merchant advisor my tasks included:- Provide advice on various payment methods, processing options, and tools to optimize transactions and reduce costs- Educate merchants on industry trends, compliance requirements, and security best practices to help them stay competitive and secure- Analyze data and metrics to identify areas of improvement and opportunities for growth, such as expanding into new markets or offering new products- Build strong relationships with merchants and acts as their advocate within the company, conveying feedback and suggestions to relevant teams- Collaborate with other internal teams, such as product development, sales, and marketing, to deliver the best solutions and experiences for merchants.

At Nacka municipality I worked as an Assistant Process Manager, within the framework “Ungt Inflytande”, which empowered young citizens to take part in the political and social process in their local communities. The project aimed to include young citizens in the political process as well as to mitigate segregational structures within the municipality. I worked as an APM during my summer vacations 2015-2018. My responsibilities included:- Developing and implementing youth and democracy projects in alignment with the municipalities goals and objectives- Coordinating project timelines and resources, ensuring project deadlines were met- Identifying potential issues and risks, and developing strategies to mitigate them- Building and maintaining relationships with stakeholders, including youth groups, community leaders, and municipality officials- Mentoring and empowering youth participants to become leaders and active members of their communities

As an technical support agent my tasks included: - Providing technical support to customers through different channels, such as phone, email, and chat- Troubleshooting and resolving technical issues related to hardware and software products

At Swedbank, I was in charge of digitalizing the branch, with a focus on the banks elderly customers who were hesitant to use the banks digital products and tools. My tasks included: - Assisting customers with digital banking services, including the use of mobile banking apps and online banking platforms- Providing one-on-one training sessions and tutorials to help customers become comfortable and proficient with digital banking tools- Troubleshooting technical issues and assisting customers with problem resolution, including working with technical support teams when necessary- Ensuring that elderly customers are aware of potential security risks and helping them to take necessary precautions to protect their personal and financial information