Loves Sollano Email & Phone Number

Oakland, Ca, Us

Cebu, Central Visayas, Philippines

• Managed the director’s schedule with maximum efficiency, prioritizing meetings based on strategic importance and allocating time for focused work, meetings, and personal obligations to maximize productivity and meet deadlines.• Prepared detailed agendas and materials (PPT) for meetings, accurately recorded comprehensive minutes using AI, and ensured clear documentation and follow-up on actionable next steps.• Coordinated and managed all aspects of travel logistics, including booking flights, accommodations, and transportation, while creating comprehensive travel itineraries for both business and personal trips.• Optimized administrative tasks such as managing email correspondence, organizing documents, handling follow-ups, and overseeing day-to-day responsibilities efficiently.

Cebu, Central Visayas, Philippines

Accountable for the performance of the cluster.Responsible for maintaining the program's efficiency metrics.Fully implement and audit TOPS.Analyze KPI, identifying issues and trendsPerforms Root Cause Analysis and formulates and executes action plans to improve performanceAssists the CCM in executing account-wide initiatives

Cebu, Central Visayas, Philippines

Responsible for direct supervision of agents.Responsible for the attainment of client set goals, efficiency targets and overall team performance.Performs consistent and affective coaching sessions to address performance gaps.Analyzes agent's performance and develop an action plan to bridge gaps.Conducts regular performance management to improve challenged members of the team.

Cebu, Central Visayas, Philippines

Accountable for the performance of the seasonal project.Responsible for maintaining the project's efficiency metrics.Analyze KPI, identifying issues and trendsPerforms Root Cause Analysis and formulates and executes action plans to improve performanceAssists the project manager in executing account-wide initiatives

Cebu, Central Visayas, Philippines

Responsible for direct supervision of agents.Responsible for the attainment of client set goals, efficiency targets and overall team performance.Performs consistent and affective coaching sessions to address performance gaps.Analyzes agent's performance and develop an action plan to bridge gaps.Conducts regular performance management to improve challenged members of the team.

Cebu, Central Visayas, Philippines

Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. Connect with customers via phone/email/chat/and or social media to resolve their questions or concernsCalmly attempt to resolve and de-escalate any issuesEscalate interactions when necessary and appropriateRespond to requests for assistance and/or possible processing paymentsTrack all call related information for auditing and reporting purposesProvide feedback on call issuesUpsell if required

Cebu, Central Visayas, Philippines

Posting and processing journal entries to ensure all business transactions are recordedUpdating accounts receivable and issue invoicesUpdating accounts payable and perform reconciliationsPost and process journal entries to ensure all business transactions are recordedAssist in the processing of balance sheets, income statements and other financial statements according to legal and company accounting and financial guidelinesAssist with reviewing of expenses, payroll records etc. as assignedUpdate financial data in databases to ensure that information will be accurate and immediately available when neededPrepare and submit weekly/monthly reportsAssist senior accountants in the preparation of monthly/yearly closingsAssist with other accounting projectsAssist in the inventory

Cebu, Central Visayas, Philippines

Gorordo, Cebu City

Take orders from customers and present them as requestedProcess bills for the customer and also issue them receiptsHelp with outdoor delivery or with food preparation at the kitchen, depending on what is required at any particular timePack foods ordered by customers and serve them in the most efficient mannerSet the table in an orderly manner before customers show upGet tables cleaned once customers are through with their diningProvide helpful answers to queries or questions proffered by customersFurnish customers with helpful information regarding service time and special deal offers.