Lovepreet Kaur Email and Phone Number

Voila.ca is a grocery delivery business by Sobeys. Voilà by Sobeys, Voilà par IGA and Voilà by Safeway are be the most reliable and convenient way for Canadians to shop for groceries. Your groceries delivered. Just like that.™* Created compelling product descriptions, images, and other multimedia content to enhance product pages, drive engagement, and ensure best-in-class experience across all devices (desktop, mobile, iPad).* Utilized Salesforce CRM platform to manage customer interactions, track customer inquiries, and resolve issues in a timely and efficient manner. Implemented standardized processes and workflows to ensure consistency and quality in customer service delivery.* Managed the image standards, including working with GS1 and vendors to maintain the standards.* Ensured accuracy and timeliness of all product and content launches with thorough testing.* Created accurate and timely weekly reporting and analysis of sales, KPIs, and marketing channels.* Facilitated third-party communications to streamline the execution of web development and marketing projects.* Provided training to team members on merchandising techniques and platform functionalities. Contributed to the professional development of team members and promoted a culture of continuous learning.* Consistently met or exceeded KPI targets, including but not limited to site optimizations, vendor submissions, product image sourcing and shoot for edits to drive performance and achieve desired outcomes.* Proactively identified opportunities for process improvement and efficiency gains within the merchandising function. Implemented new tools, technologies, or workflows to streamline operations, enhance productivity.

* Provided expertise to customers, staff, and business leaders, facilitating goal achievement.* Processed financial documents, including contracts, expense reports, and invoices.* Sorted and distributed business correspondence to appropriate departments or staff members, reducing communication gaps and enabling faster responses to key requests.* Interacted professionally with customers and internal personnel, addressing inquiries via phone and email.* Conducted comprehensive onboarding for advisors and supported team members, resulting in increased productivity and performance while reducing turnover costs.* Implemented a full-scale training program, enhancing task knowledge and processes, leading to a significant boost in overall performance and client retention.* Organized workloads for financial advisors, optimizing task management and overseeing day-to-day operations efficiently under tight deadlines.

* Championed customer satisfaction, employing attentive listening to deliver unparalleled service.* Produced daily financial reports and records to support store operations.* Reacted swiftly to inquiries from members, staff, and clients, managing urgent service requests and emergencies within tight timelines.* Spearheaded training sessions for new hires on company service standards, enhancing team performance.* Executed sales transactions with precision and speed, ensuring seamless customer experiences.* Contributed actively in team meetings, offering valuable insights and constructive feedback.* Orchestrated a spectrum of customer service and administrative duties, swiftly resolving issues to elevate satisfaction levels.