Brian Low Email & Phone Number

Toronto, Ontario

Toronto, Ontario

•Operational support of 200+ servers to support clients’ webhosting, E-mail Servers, and VPS.• Implement installations and upgrades on server and network infrastructure located in multiple datacentres.•Participate in the assessment of current services and infrastructure for change recommendation to better efficiency and productivity.•Perform on-call duties to support 24 hour production environment.•Monitor network performance to thwart DDOS… Show more •Operational support of 200+ servers to support clients’ webhosting, E-mail Servers, and VPS.• Implement installations and upgrades on server and network infrastructure located in multiple datacentres.•Participate in the assessment of current services and infrastructure for change recommendation to better efficiency and productivity.•Perform on-call duties to support 24 hour production environment.•Monitor network performance to thwart DDOS attacks•Proactively monitor/maintain systems, performance and capacity and network usage.Technologies VMware ESXI/vCenter, XenServer, LAMP stack, Ubuntu, Red Hat/CentOS, DNS, Virtuozzo, LDAP, Active Directory, Windows Server 2K8/2K12, MS Exchange, JIRA, Dell OpenManage/Idrac, SSH, RDP, FTP, F5 Load Balancer, Zabbix, IPmonitor, Wanguard, Monitis, and Bacula. Show less

Richmond Hill, Ontario

•Implement full IT solutions for dental/medical clients comprising of network cabling, phone line cabling, network routers and switches, Dell PowerEdge deployment, Dell workstation deployment, display systems, electronic claim systems, network printers, E-Mail setup, and installation of dental/medical software.•Provided on-site and off-site IT service and support for clients around the GTA.•Large-scale deployment of Windows 7 operating system involving Ghost multicast server and… Show more •Implement full IT solutions for dental/medical clients comprising of network cabling, phone line cabling, network routers and switches, Dell PowerEdge deployment, Dell workstation deployment, display systems, electronic claim systems, network printers, E-Mail setup, and installation of dental/medical software.•Provided on-site and off-site IT service and support for clients around the GTA.•Large-scale deployment of Windows 7 operating system involving Ghost multicast server and customized images using Sysprep. Show less

Markham, Ontraio

•Troubleshoot desktop and Laptop PCs and performing fixes and upgrades.•Resolved customer requests and problems with the highest quality of satisfaction.•Ability to prioritize multiple tasks during peak hours of store operation.•Hosted PC build sessions every month for customers.

Markham, Ontario

•Improved the quality of the DB2 database software in the various areas including Automated System Crash Recovery, Backup and restore, high availability, install and upgrade scenarios.•Recommended design improvements, and worked closely and intensely with software engineers from various development teams worldwide in investigation and problem determination on the newly found defects.•Mentored a team of 8 new interns by giving them guidance, supervising them and answering their… Show more •Improved the quality of the DB2 database software in the various areas including Automated System Crash Recovery, Backup and restore, high availability, install and upgrade scenarios.•Recommended design improvements, and worked closely and intensely with software engineers from various development teams worldwide in investigation and problem determination on the newly found defects.•Mentored a team of 8 new interns by giving them guidance, supervising them and answering their technical questions.•Used stress, syntax, regression, physical network failures on the system to identify over 40 defects, reported them and validated the fixes.•Documented DSS (development support services) checklist for DB2 pureScale System Testers to improve productivity and reduce system downtime. •Modified various existing scripts and tools in Perl and Shell to improve efficiency by automating the testing process and took the initiative to learn new IBM testing tools to simplify the scripting process. Show less

Toronto, Ontario