Cassandra L. Email and Phone Number

• Assisted in forming several task forces to improve guidelines, workflows, and performance statistics through analysis to optimize and ease moderator workloads.• Assisted with support representative open house for talent recruitment efforts to staff campaigns.• Surpassed expectations while on boarding with current campaign with highest metrics for client case resolution and satisfaction.• Led presentations for training events as an interim leadership role.

• Managed store with stock value $800,000+, along with restock and sales of $100,000 month.• Acting hiring manager and trainer for all positions within the shop.• Stock adjustments per client request, boosting sales $4000 per month to match customer demands.

• Open and closed store, responsible for money, personnel, and asset safeguard.• Received inventory weekly, catalogued and stocked per company SOP.• Setup marketing displays per corporate guidelines, and recommended adjustments.• Met sales goals per inside metrics, and helped other associates meet sales goals via mentoring and guidance.• Assisted clients in gift and merchandise purchases by maintaining knowledge of stock details for client questions.