SENIOR DELIVERY MANAGER / FIRST VICE PRESIDENT • SunTrust Bank, Inc. • 2018- PresentOversees a number of key functions within the CLSC enabling the delivery of a high quality service to clients, end users and to ensure, risk mitigation, service support and service delivery processes are in place to meet high level business needs. Management Roles: Offshore Service Manager for CLSC Manage Infosys BPO relationship for CLSC for areas including but not limited to contract management, process management, teammate performance and development, SOW execution, and technology issues related to Conduent applications.Vendor Services Manager for CLSC Manage performance of 3rd party vendors for Title, Flood and Valuations.  Project Manager for SunTrust and vendor technology implementations and upgrades including Auto Valuation Models and Stewart Portal.FIP Administrator for CLSC Manage, from inception to implementation, the financial incentive plan for all CLSC incentive based teammates. Manage technology changes, adjustments and implementations impacting the incentive plan in conjuction with Sales Administration Client Services Support (SACCS)

Key member and Project Managment Practice Lead for Wholesale Banking Technology group with authority over complete project lifecycle. Including, but not limited to, determining project approach and structure, budgeting, human and technological resources, and overcoming roadblocks. Responsible for resource management, financial management, project scope and setting project milestones for complex projects, including hardware/software deployment, change management, and application development. Successfully lead cross-functional teams that including vendors, clients, and contractors to prioritize and ensure successful and timely project realization.

Provided subject matter expertise on electronic payment operations and functioned as a key contributor in all aspects of online cash management projects with $112M in annual revenue, leading projects from inception and requirements gathering through testing and implementation. Utilized HP Application Lifecycle Management software to track defects, analyzing results to design test plans. Coordinated final signoff prior to launch, transitioning system from testing to production support and ensuring end users were trained on changes and upgrades. Sample Projects:* Led $16M upgrade of online business client interface, affecting 300K clients.* Oversaw $5M secure messaging server upgrade.

Evaluated cost and effectiveness of incentive plans and compensation through analyses of drivers, metrics, and trends for lines of business within the bank. * Completed ad hoc and regularly scheduled analysis to provide accurate incentive compensation reporting for retail and commercial lines of business including private wealth, commercial relationship management, investments, and financial service representatives.

Supervised 15 field services technicians building and improving IT infrastructure as well as flight tracking servers and software. Provided daily support for staff and executives, including addressing conferencing needs and troubleshooting/maintaining operating system for Windows XP and Vista, Windows Servers, and Blackberry Enterprise. * Held authority for end-user hardware support covering 7,500 users across more than 60 cities and including desktops, servers, and printers.

Provided hardware and software troubleshooting, desktop support, and technology consulting for 500+ employees in main operations center and 6 branches. Consulted with department heads to create specialized solutions to meet unique department needs, including developing a call recording server for Wire Transfer Department. Supported and trained corporate clients on new and existing software.* Implemented a software solution to scan commercial loan packages directly into the lending origination application. * Streamlined entire underwriting process. * Implemented Verint call monitoring system.

Consulted with customers and provided appropriate financial products.Consistently surpassing goals by recommending products and services to meet financial goals.

• Supported the Veritas Backup Exec Suite of products for Windows and Novell platforms.• Experienced troubleshooting and resolving all forms of operating system and hardware relationship issues.