Daniil Lapshin Email & Phone Number

Woodland, California, United States

Monitor system performance and availability of both personnel and automated robotic vehicles. Work with customer to schedule and produce orders and receive inventory. Troubleshoot system stoppages and determine best course of action to maintain system up-time. Effectively communicate and troubleshoot software issues with off-site Symbotic software engineers and on-site management team. Operate system via custom GUI. Ensure safe and proper operation of system. Plan daily activities and coordinate system maintenance with maintenance personnel and Automation Manager based upon daily needs of warehouse operations. Maintain accurate logs of major events. Become the on-site software expert with an excellent understanding of system interrelations and consequences. Assess cause of automated robotic vehicle failure, examine log files and take detailed notes and alert service personnel. Assist and train other automation team operators in troubleshooting and repairs of any equipment as required, consistent with level of experience and training. Communicate with tier support to drive system production.

Nebraska, United States

• Implement technical solutions and provide high quality support for customers and technicians withAPI, network, broadband and cellular communications, remotely and onsite. • Research, diagnose, troubleshoot, and resolve network and software issues. Optimize companyexpenses in materials, resources and time by prioritize, upgrading, and scheduling the service andmaintenance processes.

Tula, Russia

• Support businesses with company products and services (SaaS and PaaS B2B solutions), collectfeedback from the customer's technical specialists and log analyzing. Collect and summarizeinformation from customers. Preparing reports for the manager.• Collaborate with Project manager, advising the development team on technical solutions. Making software improvement based on customer and developer experience, participating in the quality assurance procedures for the product improvement and services.

Moscow, Russia

• Studied the software development life cycle. Trained in the basics of software testing and qualityassurance standards and processes. Created a quality assessment system for my side project

Tula, Russia

• Lead of Technical support and Quality control departments, supervised content managers. Organizedfirst- and second-level technical support, structured the knowledge base and project documentation.• Collected and analyzed user's feedback from the website and app, identified and eliminated servicemalfunction causes. Developed requirements and technical specifications for developers. Designed,tested and subsequent implementation of new functionality on the website and application.

Tula, Russia

• Provision of technical support to internal and external clients. Identifying the causes of problems and proposing solutions. Installation, configuration, and maintenance of hardware and software, troubleshooting computers and peripheral device malfunctions. Monitoring and analyzing systems, implementing measures to improve system functionality. Participation in projects: collaborating with other departments and specialists in implementing system upgrades, system improves, software and testing. Compliance with security procedures and policies: adhering to rules and requirements regarding information security.