Linda Parris Email & Phone Number

Proven troubleshooting skills, including printing and network connectivity issuesAbility to multi-task in a fast paced, customer oriented technical environmentAbility to multi-task in a fast paced, customer oriented technical environmentAbility to work in a team environmentAbility to work in an interruption-driven environmentDetail orientedSelf-motivated and ability to work with minimal supervisionAbility to work flexible hours as needed.Essential Functions:Responsible for technical support for company software applications and cell phones for end usersAdministrator for SharePoint 2007 and 2010 and other software applicationsCoordinate enterprise application upgrades and implementations agency wide and provide trainingProvide Tier I/II technical support of hardware and software problemsProvide technical support via phone, emails, on-site visits, and remote tools Provide resolution for trouble calls, escalating depending on severity/priority of the problemProvide support for network and Internet connectivityTroubleshoot and support printer issuesPerform problem analysis of hardware and software issuesResponsible for accurate documentation, ticketing and tracking of inbound issue calls providing accurate and professional resolution in a timely mannerNew Interest:Recently acquired course knowledge in the following ▶ Electronic Health Records ▶ Electronic Medical Record▶ Meaningful Use▶ ICD-9 and ICD-10▶ HIPAA Regulations▶ ARRA and HITECH▶ Health Information Storage, Retrieval and Distribution ▶ Health Information Exchange and Network▶ CPSI▶ Process & Workflow Analysis ▶ Computer Networking Concepts▶ Healthcare Project Management▶ Healthcare IT System Selection▶ Health Level Seven (HL7)▶ PACS/RIS▶ E-Prescribing Systems▶ Healthcare Information System ▶ Privacy and Security▶ Departmental Systems▶ System Implementation and Change Management▶ System Maintenance and Support▶ HIT and Hospital Administration

Listed skills include Program Management, Non Profits, Project Management, Sharepoint, and 24 others.

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  It Application Support Administrator

  Goodwill Of North Georgia

  Jan 2008 - Present

  Administer and maintain SharePoint 2010 Permissions, Webparts and Document Libraries, Administer and maintain Microsoft Dynamics Navision, GEOTAB, Rapid X, JenMar applications and make updates to Active DirectoryCoordinate enterprise application upgrades and implementations agency wideAssist end users with day to day computer issues, work with vendors and Host Companies to implement and stabilize new applicationsConduct training to end users for new application implementationsOrder new and upgrade cellphones for agency employees. Obtain reports from Premier site, and maintain user accounts.Work closely with Executive staff and upper managementOrder equipment and other office suppliesExhibit excellent customer serviceMaintain Accurate documentation