Luiz Alberto Perin Filho Email & Phone Number

Amesterdão, Holanda Do Norte, Países Baixos

Rotterdam, Netherlands

• Optimized Python code to enhance data processing. Created automated scripts for data extraction and manipulation, streamlining monthly operations and reducing manual errors, leading to broader and more accurate analyses.
• Performed series of analyses utilizing statistical techniques and NLP algorithms with Python to generate insight.
• Created PowerBI interactive dashboards that visually represented HR metrics, leading to a better understanding employee's data among different departments.

Tilburg, Netherlands

• Improved processes and operations with trekking, hiking and water sports equipment maintenance, leading to hit team 30% efficiency target of 2023.
• Created data visualizations and data analyses, developed dashboards and queries using Google tools.
• Developed project (script) to support Data Science team generating synthetic images utilizing AI (stable diffusion) with Python.

São Paulo, Brazil

• Utilized customer and workshop data analysis to identify pain points in digital journeys, aiming to improve post-sales customer experience metrics, creating Looker dashboards. Extensive contact with multiple.
• Developed and executed digital marketing campaigns with Google Analytics and Ad Manager, leading to increase in online engagement and rise in conversion rates.
• Led project management efforts for content creation in digital post-sales initiatives and brand awareness, with new branding for physical workshops and brand protection to tackle trademark misuse.

São Paulo, Brazil

• Enhanced customer satisfaction by resolving over 2000 contract terminations, earning best team's satisfaction award six times with more than 92% customer satisfaction average.
• Implemented new projects and processes that improved time management and team efficiency, better integrating different sectors of customer's journeys.
• Analyzed key performance indicators data using Google Sheets to identify opportunities for improvement in NPS and other customer satisfaction metrics

São Paulo, Brazil

• Managed commercial and customer service operations, B2B and portfolio.
• Managed technical team's service schedule.
• Participated in and assisted in the development of IT projects.

São Paulo, Brazil

• Human Rights Monitoring. Writing and developing content, articles, and publications.
• Conducted research on digital rights, personal data protection, and the right to privacy.
• Participated in institutional and advocacy efforts.

• Social Programs and Projects. Support for the team in promoting the comprehensive development of the child.

Master'S Degree, Data Science And Society

Governance Track

Pre-Masters Data Science And Society

Bachelor, International Relations

Activities and Societies: Diretor da Gestão do Centro Acadêmico Guimarães Rosa (2011-2012); Diretor e Vice-Presidente de Gestões da.

Extensão, Programa De Español Y Cultura Latinoamericana, Spanish Language And Literature

Programa, Executive Management Certificate Program, Contemporary Topics In Public Administration