Built trust with owner to take on critical business operations tasks such as managing daily revenue (about $4-8K) & providing daily sales reports to the owner.Ensured customer satisfaction and a smooth operational experience.Managed customer interactions and resolved any issues that arose to maintain a positive experience.

Supported real estate startup team of 60 by playing critical roles in their hiring, marketing, and quality control team.Identified critical software bugs in Moso, a software provides customized website, online application generation, borrower portal, CRM, and Cloud-based Document Management, leading to improved performance and customer satisfactionLed product lifecycle through requirement to gathering, testing, and reporting to ensure products offered to customers met their needs.Hired, onboarded, and trained new employees to quickly adapt to the work environment.