Lisa Hemphill Email & Phone Number

Carlsbad, California, United States

Technical Lead - Access Policy Management (March 2021 - Present)Worked with team members to create an Apollo federated graph across the business critical microservice graphQL APIs to add role-based access control and improve customer experienceGained experience building APIs using Node.js/Typescript, DockerInterfaced with stakeholders to ensure our product would meet business needsAPI supports 1.3 million requests per day in productionTypescript Node project using docker compose, Apollo Federation, Apollo Server, Apollo Studio, GraphQL, Github Actions, Artifactory, Rancher, Kubernetes, ElasticSearch, Kibana, and ArgoCDTechnical Lead - Product Lifecycle Management (November 2021 – March 2021)Created a bulk product management UI that increased the efficiency of business product developers12 weeks of development to solve a critical business problem, costing hundreds of hours a year of manual laborReduced the number of issues in production due to the lack of automation/visibility into the systemSolo short-term project with a clear goal to improve the product creation/editing processJavascript Retool UITechnical Product Owner - Sales Operations API Team (May 2021 – November 2021)Prioritized, designed, and coordinated tasks across several micro-service API teamsSupported the coordination of a major data migration activity across many teamsTechnical Lead - Global Agent Care (Apr. 2020 – May 2021)Led a growing development team of seven software engineers and two business system analystsHelped developers research, design, write, debug, test, and deploy working solutions to business problemsWorked with external teams on high-level architecture and low-level design of APIsWrote generic rule-based system for batching event processing used by multiple teamsPlanned, designed, and organized a large-scale data migration of existing customers into the new applicationSalesforce console using LWC components and Apex backend, with an external facing community

Carlsbad, Ca

Technical Lead - Community Internet (Dec. 2019 – Apr. 2020)Led a small team of two other developers to deliver a functional UI in four months to support product sales in Brazil, Guatemala, and other countries with a need for rural internet accessDelivered integrations with five internal APIs, working with the five API teams to make sure the product worked end-to-endRedesigned pre-existing processes to be clearer and more user friendly to reduce user errorSalesforce console using LWC components and Apex backendSoftware Engineer - Global Sales and Support (Sept. 2019 – Dec. 2019)Researched, designed, and implemented solutions to new problems to support fast Brazil and Mexico launches as well as provide tools for assisting customers globallyIntegrated several external systems, which included providing a detailed account history with payment information and external invoices displayed securely, link generation to an external site for viewing modem information, modem usage information, and an event driven system to generate customer work ordersSalesforce console using LWC components and Apex backendSoftware Engineer - Agent Care (Aug. 2018 – Sept. 2019)Worked on a scrum team to roll out new customer service software in eight months, which supported over 900 call center agents and over 500,000 customersInnovatively combined declarative and development solutions to make reusable tools for Salesforce adminsProvided detailed reports about production data to continue to drive improvements to process through data driven analysisSalesforce console using Aura components and Apex backend

Wheaton, Il

Programming projects related to the digital humanities-Created a epic simile generator which pulled pieces of similes from Homer's epics to construct new epic similes

Kept the department website up to date and fulfilled the graphic design needs of the department-Created new webpages on an as-needed basis for the department to post new articles and events-Used InDesign to create newsletter templates and journal templates and published newsletters and writing journals for the English department

Helped first-year students develop their writing skills-Lead workshops for freshman writing classes to provide feedback on essay drafts and facilitate discussion around essay construction-Set up office hours for students to ask questions and get feedback on essays-Taught students how to effectively structure an essay and how to bolster their argument by incorporating textual evidence

Wheaton, Illinois

Worked with the IS-Enterprise Software Development team on three-tiered job-running software-Created a new thread to check for conditions and send updates to users about their long-running jobs-Implemented the full solution, including UI updates to allow users to access the feature, the server side check that ran every few minutes to look for long-running jobs, and the query to pull jobs-Worked with other interns to learn about the existing software and language

Bachelor Of Science - Bs, Computer Science

Activities and Societies: Wheaton College Board Game Society President, Computer Science Club Cabinet Member

Bachelor Of Arts - Ba, English Literature

Activities and Societies: Writing Fellow, T.A., Research Assistant