Lisa Purvis Email and Phone Number
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Lisa Purvis personal email
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ITIL v3 Change and Business Analyst with combined 15+ yrs of experience inin different industries, including aerospace, telecom, industries. Skills include service delivery for Change, Problem, and asset; including process improvement, PCI & SOX compliance analysis; and builds strong customer relations.
Amazon
View- Website:
- amazon.com
- Employees:
- 500669
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Csna Team ManagerAmazon Feb 2017 - PresentSavannah, Georgia AreaTeam Manager/Customer Service ManagerCustomer Service Managers lead a team of associates, ensuring high performance and delivery of excellent customer service. Supported by Group Manager and working closely with departments like Quality Assurance, Training, and Capacity Planning, CS Managers drive continuous improvements and ensure we always have the right amount of staff to deliver the amazing service our customers deserve and demand.
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Customer Service Team LeadAmazon Oct 2016 - PresentVirtual - Savannah, Ga AreaSupport and manage a group of CS Associates to provide the best customer service experience possible!
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It Change And Compliance AnalystAtlantic Tele-Network, Inc. Aug 2015 - Apr 2016Rincon, GaAssigned to provide PCI & SOX quarterly and yearly compliance regulations by reporting standard practices documents and procedures; ensuring that processes are implemented to meet the requirements for compliance.Defined Change management policy for billing support teams and customers to follow for change requests.Assist Billing Director, and Billing Managers by assisting with billing projects and improving processes and, conversions of new payment system that meets PCI Standards.. -
Osm Change ManagerComputer Sciences Corporation Feb 2011 - Feb 2015Savannah, Georgia AreaCurrently working as a remote Service Delivery Change Manager for Westinghouse Energy located in Cranberry Woods, PA. -
Conversion Business AnalystCommsoft, Inc. Jul 2009 - Apr 2010Contract employment for a project to migrate Alaska Communications System (ACS) wireless telecommunications data from the VeriSign OSS/BSS system to the CommSoft OSS/BSS system. Provided subject matter knowledge of the VeriSign billing system. The role included analysis for providing business requirements for necessary system enhancements to meet contractual obligations. -
Business AnalystVerisign Jan 2003 - Oct 2008Highly accomplished Business Analyst with extensive experience providing business solutions that enhance productivity, improve quality, drive sustained business performance, and maximize revenue potential. Extensive experience with managing project teams covering market builds, upgrades, conversions, parallel and UAT, with ability to recognize processes that can be streamlined. -
Customer Care ManagerH. O. Systems 2000 - 2003Managed three Customer Care teams, consisting of 15 Technical Support Representatives, 5 major account carriers in addition to 3 carriers across the U.S. Successfully maintained 85-95% customer satisfaction scores while assisting Implementation projects that affected carrier assigned to teams.
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Data AnalystH. O. Systems Feb 2000 - Dec 2002Designed and implemented two new processes to improve the consolidation process being used by Implementations: Created spreadsheet to allow for automatic upload that resulted in a savings of 50%, Created template legends for changes and additions by the teams for auditing and created procedures for the review and consolidation process increasing conversion approval by 25%.
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Assistant Manager, OperationsGeorgia Ports Authority Aug 1979 - Jan 2000Continuously promoted throughout lifecycle at GPA. Expertise includes Operations, Information Technology, U.S. Customs, Agriculture and Coast Guard Operations. Assigned as Operations Members to GPA Advisory Board which consisted of shipping carrier representatives, stevedores, U. S. agencies and ILA involved with intermodal transportation through Savannah - Ocean Terminal. Responsible for budgeting team production assignment, payroll, and producing performance reviews for all team members.
Lisa Purvis Skills
Lisa Purvis Education Details
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A. E. Beach High SchoolGraduate
Frequently Asked Questions about Lisa Purvis
What company does Lisa Purvis work for?
Lisa Purvis works for Amazon
What is Lisa Purvis's role at the current company?
Lisa Purvis's current role is CS Team Manager, SDS Logistics.
What is Lisa Purvis's email address?
Lisa Purvis's email address is lp****@****ers.net
What is Lisa Purvis's direct phone number?
Lisa Purvis's direct phone number is +197861*****
What schools did Lisa Purvis attend?
Lisa Purvis attended Armstrong State University, A. E. Beach High School.
What skills is Lisa Purvis known for?
Lisa Purvis has skills like Project Management, Vendor Management, Business Intelligence, Integration, Business Analysis, Testing, Program Management, Product Management, Analysis, Business Process Improvement, Telecommunications, Wireless.
Who are Lisa Purvis's colleagues?
Lisa Purvis's colleagues are Cody Grater, Vinita Bhadrachalam, Akshay Bansal, Mattia Neroni, Jeff Blichmann, Arshante' Simmons, Mahmoud Momani.
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Lisa Purvis
Pleasanton, Ca -
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1deloitte.com -
Lisa Purvis
Forney, Tx2deloitte.com, epam.com
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