- Host onboarding sessions for new hires- Be knowledgeable of and communicate company policies to employees- Audit data and set up employee profiles using internal HR systems- Serve as primary POC of hiring managers and new team members- Coordinate onboarding/training sessions- Act as subject matter expert and make recommendations to improve employee experience- Ensure compliance with all processes and maintain HIPAA confidentiality at all times

- Increased profit margins by 19% through detailed purchase tracking in all budgets- Exceed annual customer satisfaction targets by reviewing member feedback programs daily - Increasing member occupancy to 100% in Q1 of 2023 by aiding our Sales team with onsite tours- Spearheading projects to improve member satisfaction/retention- Engage with landlord in conjunction with vendors/cross functional teams to handle any building related escalations and implement building-specific plans to improve KPIs- Conduct research in market pricing, new engagement methods, and operational expenses for monthly business report

-Act as the face of the building by welcoming members with warmth, creating opportunities to connect members with one another, and by being a knowledgeable source of building/neighborhood information for all- Provide sales tours to potential new members and visitors as needed- Improve member experience by expediting support tickets- Act as liaison with landlord to ensure the space exceeds WeWork standards- Spearhead WeLV volunteer initiative in Las Vegas market, aprogram focused on facilitating volunteer opportunities for WeWork employees in our community and build ties with local non-profit organizations- Be knowledgeable of and communicate building policies to members when informing/updating members of building issues- Create strong relationships with members and guests to enhance and anticipate their needs- Plan personalized activities to increase member retention and member engagement- Celebrate achievements of at least 5 members monthly including milestones, special occasions, and birthdays- Create plan to boost NPS score including sending welcome emails and post-visit survey push emails to 1st time visiting members- Ensure building specific standards/requirements are met (including cleanliness, tidiness, etc.

- Serve as assistant to CEO and Marketing Director- Develop processes to increase company e fficiency- Establish reputation through online review outlets- Brought $10,000 of revenue through social media in 6 months- Manage multiple social media accounts/advance online presence- Create collaborative relationships with local small business owners- Analyze trends to create compelling content

- Delegate tasks through appropriate departments- Place work orders into system- Manage time cards for 50 employees- Correspond with main campus through phone calls and email