Leonardo Herrera Email & Phone Number

San Francisco Bay Area

In my role as a Senior Technical Account Manager at LinkedIn, I collaborate with our global clients to optimize technical offerings and services. I lead technical project management efforts to streamline customer onboarding and drive strategic enablement through impactful solutions. Additionally, I provided technical health consulting to ensure clients leveraged LinkedIn integrations effectively.

San Francisco Bay Area

San Francisco Bay Area

With an immense understanding of LinkedIn Sales Navigator I am able to provide personalized & trusted assistance to both internal and external customers. As a Senior Support Specialist it is my mission to offer knowledge, accurate solutions, and a calming presence through all interactions. -Manage escalation channel while understanding all audiences and delivering action oriented solutions-Mentor and coaching of direct and cross-functional teams-Assist management with daily… Show more With an immense understanding of LinkedIn Sales Navigator I am able to provide personalized & trusted assistance to both internal and external customers. As a Senior Support Specialist it is my mission to offer knowledge, accurate solutions, and a calming presence through all interactions. -Manage escalation channel while understanding all audiences and delivering action oriented solutions-Mentor and coaching of direct and cross-functional teams-Assist management with daily objectives and queue managemnet Show less

San Francisco Bay Area

In supporting LinkedIn's Sales Navigator platform I empower users through transformational experiences. As a support representative for LinkedIn Sales Sollutions I stay current with systems, trends, & offerings necessary to enrich our users.-Technical Support delivered through e-mail & Phone-Queue based support system offering quick response times and efficient multitasking-Team collaboration to find resolutions and share ideas to build a better support model

Berkeley, California

As an Apple Certified Mac Technician I am the face of Apple technical support within the retail environment. With a genuine appreciation for the elegant technology apple introduces to the world I engage guests to effectively aid and address issues or concerns. -Hardware repair of Apple branded portables, desktop, and mobile devices-Software support for OSX, IOS, and Apple Pro Apps-Professional customer focus -Internal resource for managerial and team training

Berkeley, California

As a small device certified technician I implemented triage and troubleshooting skills to asses technical issues and educational opportunities.-In depth understanding of IOS and mobile devices-Responsible for the training of new and potential team members in all aspects of the role-Finding solutions and offering advice while professionally representing Apple-Constant awareness of trending issues and recent events to ensure accurate problem solving

Berkeley, California

Recommended technology sales solutions for a diverse range of guests. Creating a sense of community by greeting guests with a warm welcome, building rapport, acknowledging each individuals needs, and inviting them back to participate in other services offered within the store. weekly workshops, technical support, and personal training sessions.-Extensive knowledge of Apple hardware, services, and software-Awareness of business needs and focus-Continuous drive for results

El Cerrito, California

With a one of a kind approach to offering a transformational and personalized experience this camp prides itself on freedom. Facilitation and organization of day to day activities that empower children to create and explore. -Sparking curiosity as a mentor in the areas of audio and film production, fashion design, performance arts, cooking, and more-Maintaining a high standard of safety and care taking-Problem solving and proper conflict mediation -Scheduling and… Show more With a one of a kind approach to offering a transformational and personalized experience this camp prides itself on freedom. Facilitation and organization of day to day activities that empower children to create and explore. -Sparking curiosity as a mentor in the areas of audio and film production, fashion design, performance arts, cooking, and more-Maintaining a high standard of safety and care taking-Problem solving and proper conflict mediation -Scheduling and coordination of entire team Show less

Berkeley, California

With a dedicated approach to delivering exceptional interactions I was able to excite a community through the universal art of coffee and tea.-Enriching customer experiences with an emphasis on quality and precision-Training, research, and development of staff to promote growth-Effective delegation and implementation of customer service strategies