Leonardo Herrera

Leonardo Herrera Email and Phone Number

Senior Technical Account Manager at LinkedIn @ LinkedIn
sunnyvale, california, united states
Leonardo Herrera's Location
Richmond, California, United States, United States
Leonardo Herrera's Contact Details

Leonardo Herrera work email

Leonardo Herrera personal email

n/a

Leonardo Herrera phone numbers

About Leonardo Herrera

As a versatile professional I am on a constant search for new ways to challenge myself and those around me. Leading by example while building trusting relationships I seek to grow with every team so that we may exceed goals and make continuous progression.

Leonardo Herrera's Current Company Details
LinkedIn

Linkedin

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Senior Technical Account Manager at LinkedIn
sunnyvale, california, united states
Website:
linkedin.com
Employees:
36309
Leonardo Herrera Work Experience Details
  • Linkedin
    Senior Technical Account Manager
    Linkedin Dec 2022 - Present
    San Francisco Bay Area
    In my role as a Senior Technical Account Manager at LinkedIn, I collaborate with our global clients to optimize technical offerings and services. I lead technical project management efforts to streamline customer onboarding and drive strategic enablement through impactful solutions. Additionally, I provided technical health consulting to ensure clients leveraged LinkedIn integrations effectively.
  • Linkedin
    Technical Consultant, Learning Solutions
    Linkedin Aug 2018 - Present
    San Francisco Bay Area
  • Linkedin
    Sr. Sales Solutions Specialist - Support Services
    Linkedin Mar 2016 - Present
    San Francisco Bay Area
    With an immense understanding of LinkedIn Sales Navigator I am able to provide personalized & trusted assistance to both internal and external customers. As a Senior Support Specialist it is my mission to offer knowledge, accurate solutions, and a calming presence through all interactions. -Manage escalation channel while understanding all audiences and delivering action oriented solutions-Mentor and coaching of direct and cross-functional teams-Assist management with daily… Show more With an immense understanding of LinkedIn Sales Navigator I am able to provide personalized & trusted assistance to both internal and external customers. As a Senior Support Specialist it is my mission to offer knowledge, accurate solutions, and a calming presence through all interactions. -Manage escalation channel while understanding all audiences and delivering action oriented solutions-Mentor and coaching of direct and cross-functional teams-Assist management with daily objectives and queue managemnet Show less
  • Linkedin
    Enterprise Support Specialist
    Linkedin Dec 2014 - Present
    San Francisco Bay Area
    In supporting LinkedIn's Sales Navigator platform I empower users through transformational experiences. As a support representative for LinkedIn Sales Sollutions I stay current with systems, trends, & offerings necessary to enrich our users.-Technical Support delivered through e-mail & Phone-Queue based support system offering quick response times and efficient multitasking-Team collaboration to find resolutions and share ideas to build a better support model
  • Apple
    Genius
    Apple Jun 2013 - Dec 2014
    Berkeley, California
    As an Apple Certified Mac Technician I am the face of Apple technical support within the retail environment. With a genuine appreciation for the elegant technology apple introduces to the world I engage guests to effectively aid and address issues or concerns. -Hardware repair of Apple branded portables, desktop, and mobile devices-Software support for OSX, IOS, and Apple Pro Apps-Professional customer focus -Internal resource for managerial and team training
  • Apple
    Family Room Specialist
    Apple Oct 2012 - Jul 2013
    Berkeley, California
    As a small device certified technician I implemented triage and troubleshooting skills to asses technical issues and educational opportunities.-In depth understanding of IOS and mobile devices-Responsible for the training of new and potential team members in all aspects of the role-Finding solutions and offering advice while professionally representing Apple-Constant awareness of trending issues and recent events to ensure accurate problem solving
  • Apple
    Specialist
    Apple Dec 2011 - Oct 2012
    Berkeley, California
    Recommended technology sales solutions for a diverse range of guests. Creating a sense of community by greeting guests with a warm welcome, building rapport, acknowledging each individuals needs, and inviting them back to participate in other services offered within the store. weekly workshops, technical support, and personal training sessions.-Extensive knowledge of Apple hardware, services, and software-Awareness of business needs and focus-Continuous drive for results
  • Steve & Kate'S Camp
    Assistant Director
    Steve & Kate'S Camp Jun 2011 - Sep 2011
    El Cerrito, California
    With a one of a kind approach to offering a transformational and personalized experience this camp prides itself on freedom. Facilitation and organization of day to day activities that empower children to create and explore. -Sparking curiosity as a mentor in the areas of audio and film production, fashion design, performance arts, cooking, and more-Maintaining a high standard of safety and care taking-Problem solving and proper conflict mediation -Scheduling and… Show more With a one of a kind approach to offering a transformational and personalized experience this camp prides itself on freedom. Facilitation and organization of day to day activities that empower children to create and explore. -Sparking curiosity as a mentor in the areas of audio and film production, fashion design, performance arts, cooking, and more-Maintaining a high standard of safety and care taking-Problem solving and proper conflict mediation -Scheduling and coordination of entire team Show less
  • Peet'S Coffee & Tea
    Coffee & Tea Specialist / Barista
    Peet'S Coffee & Tea Oct 2006 - Mar 2010
    Berkeley, California
    With a dedicated approach to delivering exceptional interactions I was able to excite a community through the universal art of coffee and tea.-Enriching customer experiences with an emphasis on quality and precision-Training, research, and development of staff to promote growth-Effective delegation and implementation of customer service strategies

Leonardo Herrera Skills

Customer Service Social Media Technical Support Mac Customer Support Apple Certified Technician Technical Training Social Selling Audio Engineering Retail Hardware Support Social Networking Training Customer Experience Troubleshooting Os X Customer Satisfaction Salesforce.com Ios

Leonardo Herrera Education Details

  • Expression College For Digital Arts
    Expression College For Digital Arts
    Audio Production

Frequently Asked Questions about Leonardo Herrera

What company does Leonardo Herrera work for?

Leonardo Herrera works for Linkedin

What is Leonardo Herrera's role at the current company?

Leonardo Herrera's current role is Senior Technical Account Manager at LinkedIn.

What is Leonardo Herrera's email address?

Leonardo Herrera's email address is lh****@****din.com

What is Leonardo Herrera's direct phone number?

Leonardo Herrera's direct phone number is +151070*****

What schools did Leonardo Herrera attend?

Leonardo Herrera attended Expression College For Digital Arts.

What skills is Leonardo Herrera known for?

Leonardo Herrera has skills like Customer Service, Social Media, Technical Support, Mac, Customer Support, Apple Certified Technician, Technical Training, Social Selling, Audio Engineering, Retail, Hardware Support, Social Networking.

Who are Leonardo Herrera's colleagues?

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