General Manager - Stretchlab
Austin, Texas Area
Oversaw grand opening of two initial studio locations for new local fitness franchise, including hiring and onboarding 26 staff members, and developing and implementing community-based marketing through popups, networking, and more. • Managed daily operations including labor scheduling, resource management and reporting, and customer support.• Led an eight-month pre-sale prior to location opening, driving membership sales through business development efforts and implementing sales… Show more Oversaw grand opening of two initial studio locations for new local fitness franchise, including hiring and onboarding 26 staff members, and developing and implementing community-based marketing through popups, networking, and more. • Managed daily operations including labor scheduling, resource management and reporting, and customer support.• Led an eight-month pre-sale prior to location opening, driving membership sales through business development efforts and implementing sales process to schedule prospects into intro sessions, resulting in a 50% conversion rate.• Managed and monitored strategic marketing campaigns and lead-generation initiatives, leveraging social media presence with daily and weekly content posts for IG and FB.• Scheduled and participated in networking and community events, and developed a calendar of studio promotions to create a culture of customer engagement and community outreach.• Performed hiring, onboarding, and provision of position-specific training to staff, maintaining rigorous quality standards and managing scheduling to ensure outstanding customer service and positive experiences.• Conducted weekly, monthly and quarterly meetings and reviews with the staff to ensure proper communication, review target goals and updates to studio policies, as well as verify alignment with brand identity and expectations.• Coordinated closely with studio owner to manage cost controls, health of studio, generating reporting using Mind Body and ClubReady software including revenue reports, attendance reports, and commission. Show less